Ivy Brown
Hanceville,AL
Summary
Dynamic professional with a proven track record at North Georgia Vision Center, adept in retinal photography and enhancing customer satisfaction. Excelled in roles requiring exceptional time management and interpersonal skills, significantly contributing to team targets and fostering client relationships. Expertise in diagnostic imaging and a history of surpassing sales goals underscore a commitment to excellence and growth.
Overview
3
3
years of professional experience
Work History
Optometric Technician
North Georgia Vision Center
01.2024 - 11.2024
- Sold glasses to patients with vision insurance.
- Repaired glasses for patients.
- Input patient information into electronic medical records system to facilitate accurate record-keeping.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
Online Personal Shopper
Walmart
10.2021 - 05.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Sales Lead
American Eagle Outfiters
08.2022 - 01.2024
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Catering Lead
Panera Bread
01.2023 - 10.2023
- Developed a reputation for exceptional time management skills by consistently delivering successful events within tight deadlines.
- Maintained strong relationships with clients through clear communication, attentive listening, and personalized service.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Directed food preparation and cooking activities to meet health and safety standards.
Receptionist Intern
Walker County Schools
08.2021 - 02.2022
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly..
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
Education
High School Diploma - Healthcare Pathway
Lafayette High School
LaFayette, GA05.2023
Skills
- Appointment scheduling
- Pre-testing for exams
- Retinal photography
- Team management
- Reception work and scheduling
- Experience in sales
- Online order fullfilment
Timeline
Optometric Technician
North Georgia Vision Center
01.2024 - 11.2024
Catering Lead
Panera Bread
01.2023 - 10.2023
Sales Lead
American Eagle Outfiters
08.2022 - 01.2024
Online Personal Shopper
Walmart
10.2021 - 05.2024
Receptionist Intern
Walker County Schools
08.2021 - 02.2022
High School Diploma - Healthcare Pathway
Lafayette High School
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