Ivy Campbell

• Delivered exceptional customer service by addressing guest inquiries, resolving concerns promptly, and ensuring a positive experience.
• Demonstrated strong verbal and written communication skills while interacting with guests, residents, families, and team members.
• Delivered mail, packages, and personal items accurately and efficiently to resident rooms.
• Responded promptly to call lights and assisted residents with non-clinical needs while maintaining a compassionate and professional demeanor.
• Collaborated effectively with staff to support daily operations and provide high-quality service.

Lead NOC Med Tech | June 23, 2023 – Present

• Supervise night shift operations and provide leadership to team members.
• Administer medications according to physician orders and facility policies.
  Monitor residents' health status and report changes to nursing staff.
• Respond promptly to call lights and resident needs.
• Ensure accurate medication documentation and compliance with regulations.

Nursing Assistant Manager | August 2022 – June 23, 2023

• Assisted residents with activities of daily living while promoting dignity and independence.
• Supported residents with mobility, hygiene, and personal care needs.
• Communicated resident concerns and changes in condition to nursing staff.
• Monitored vital signs and reported changes to healthcare team promptly
• Maintained accurate patient records, enhancing communication among caregivers.
• Coordinated resident care plans, ensuring individualized support and compliance with regulatory standards

Lead NOC Med Tech | November 22, 2020 – August 2022

• Oversaw night shift medication administration and delegated tasks to staff.
• Maintained medication records and ensured regulatory compliance.
• Provided guidance and support to team members during overnight operations.

Concierge | June 24, 2020 – November 21, 2020

• Delivered exceptional customer service by addressing resident and guest inquiries promptly.
• Schedule transportation and appointments for residents.
• Delivered mail and packages to resident rooms.
• Coordinated communication between residents, families, and staff.

Lead PM Med Tech | June 1, 2019 – June 24, 2020

• Supervised evening shift operations and medication administration.
• Assisted with staff scheduling and workflow coordination.
• Ensured timely completion of resident care tasks and documentation.

NOC Med Tech | October 1, 2017 – May 31, 2019

• Administered medications and documented treatments accurately.
• Monitored resident well-being and reported concerns to nursing staff.
• Assisted residents with routine nighttime care and support.

• Implemented behavior management strategies to promote positive social interactions among clients.
• Advocated for client rights and needs in various settings, promoting inclusive practices within the community.
• Supported clients in developing social skills through community integration activities.

• Supported therapists in implementing individualized treatment plans for children with diverse needs.
• Collaborated with multi-disciplinary teams to optimize therapy sessions and improve client outcomes.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
• Collaborated with teachers to develop and implement individualized education plans for students with special needs.