Ivy Clark
Philadelphia
Summary
With a proven track record at the IRS, I excel in audit management and providing exceptional customer service. Leveraging an analytical mindset, I adeptly handle tax law complexities and inventory verification, driving efficiency and accuracy. My collaborative approach and ability to analyze financial documents have consistently enhanced organizational productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tax Examining Technician
IRS
Philadelphia
07.2024 - 02.2025
- Maintained records of taxpayer interactions according to departmental policy and IRS regulations.
- Assisted taxpayers in understanding their rights and responsibilities under the law.
- Issued notices for delinquent accounts, calculated interest charges and penalties for late payment of taxes.
- Utilized computer software programs such as Microsoft Excel to manage data efficiently.
- Analyzed financial documents, such as bank statements, pay stubs, and W-2s to verify income reported on tax returns.
- Worked effectively in team environments to make the workplace more productive.
- Set up and monitored payment plans and processed payments.
- Worked collaboratively with other departments within the organization to resolve customer inquiries promptly.
CLERK 1
PA Liquor Control Board
King Of Prussia
10.2021 - 06.2024
- Assisted management with pricing changes or markdowns according to corporate directives.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided excellent customer service by addressing inquiries in a timely manner.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
- Resolved customer complaints in a courteous and professional manner.
- Tracked sales data using POS systems to identify trends in customer buying patterns.
Retail Sales Associate
Macys Department Store
King Of Prussia
08.2019 - 07.2020
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Assisted in the preparation and execution of physical inventory counts.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Education
High School Diploma -
John W HALLAHAN CATHOLIC HS
Philadelphia, PA06-1985
Some College (No Degree) - Medicinal Chemistry
Temple University
Philadelphia, PASkills
- Audit management
- Inventory verification
- Analytical mindset
- Journal updating
- Document review
- Tax law
Certification
- IRS CERTIFIED TAX EXAMINING TECHNICIAN 12-02-2024
Languages
Spanish
Limited
Affiliations
- READING
- TRAVELING
Accomplishments
- NATIONAL HONOR SOCIETY
References
References available upon request.
Timeline
Tax Examining Technician
IRS
07.2024 - 02.2025
CLERK 1
PA Liquor Control Board
10.2021 - 06.2024
Retail Sales Associate
Macys Department Store
08.2019 - 07.2020
High School Diploma -
John W HALLAHAN CATHOLIC HS
Some College (No Degree) - Medicinal Chemistry
Temple University
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