Ivy Genske
Zanesville,OH
Summary
Newly Certified Phlebotomist with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Operations Assistant
Kohls Department Store
Zanesville, OH
10.2024 - Current
- Assisted with the development of processes and procedures related to operations management.
- Developed customer service policies, procedures and standards for operational teams.
- Performed quality assurance checks on products before they were shipped out to customers.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Analyzed operating costs associated with various operations activities.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Ensured that all safety protocols were followed during day-to-day operations.
- Assisted management in making important decisions by collecting, organizing, and modeling data.
Phlebotomist
Genesis Hospital
Zanesville, OH
05.2024 - Current
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Performed venipuncture and other blood collection procedures according to established standards.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Entered patient information and test orders into computer systems accurately.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Education
High School Diploma -
Morgan High
McConnelsville, OH05-2019
Some College (No Degree) - Phlebotomy
Zane State College
Zanesfield, OHSkills
- Blood collection
- Patient confidentiality
- Donor screening
- Medical records handling
- EMR recordkeeping
- Proper labeling
- Venipuncture and capillary puncture
Certification
- phlebotomy certificate
Timeline
Operations Assistant
Kohls Department Store
10.2024 - Current
Phlebotomist
Genesis Hospital
05.2024 - Current
High School Diploma -
Morgan High
Some College (No Degree) - Phlebotomy
Zane State College
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