Ivy Hinson
Delray Beach,FL
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuously maximizing growth and personal skills as an employee.
Overview
15
15
years of professional experience
Work History
Operations Manager
Whit's Frozen Custard
06.2019 - 04.2024
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Achieved staffing objectives through strategic and interviewing and training procedures.
- Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times using When I Work software.
- Supported implementation of new point of sale systems(NCR), assisting in troubleshooting and providing feedback for continuous improvement efforts.
- Developed relationships with key suppliers, improving communication channels and enhancing overall supply chain efficiency, optimizing delivery schedules.
Program Coordinator
Living Skills In The Schools
02.2016 - 08.2018
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility utilizing customer relationship management software.
- Delivered engaging presentations at conferences and events on behalf of the organization, raising awareness about non profit.
- Verified accuracy of program laws and compliance with The School District of Palm Beach County.
Membership Counselor
LA Fitness
04.2015 - 06.2017
- Streamlined administrative tasks, such as processing payments and updating member information, enhancing overall efficiency.
- Evaluated member needs and preferences during initial consultations, successfully pairing them with suitable membership options or additional services such as personal training sessions or group classes.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Developed and updated databases to handle customer data.
Education
Bachelor of Science - Information Management-Database Administration
Palm Beach State College
Lake Worth, FL06.2020
Skills
- Exceptional written and verbal communication skills
- Advanced computer proficiency
- Adherence to high standards
- Empathic, compassionate, energetic and passionate
- Strong ability to multitask
- Extremely detail oriented
- Adaptability
Timeline
Operations Manager
Whit's Frozen Custard
06.2019 - 04.2024
Program Coordinator
Living Skills In The Schools
02.2016 - 08.2018
Membership Counselor
LA Fitness
04.2015 - 06.2017
Bachelor of Science - Information Management-Database Administration
Palm Beach State College
Similar Profiles
Gavin HawkinsGavin Hawkins
Team Leader at Whit's Frozen CustardTeam Leader at Whit's Frozen Custard
Alex WoodAlex Wood
Shift Manager at Whit's Frozen CustardShift Manager at Whit's Frozen Custard
Terence WhiteTerence White
Shift Key Holder at Whit's Frozen CustardShift Key Holder at Whit's Frozen Custard
Amarilyz RodriguezAmarilyz Rodriguez
Bilingual Educator at School District of Palm Beach CountyBilingual Educator at School District of Palm Beach County
Charles SantagadoCharles Santagado
Service Center Manager at Valvoline Instant Oil ChangeService Center Manager at Valvoline Instant Oil Change