Ivy Kraft
Lynnwood,WA
Overview
7
7
years of professional experience
Work History
Airport Supervisor
Adecco (FIFA Club World Cup 2025)
SeaTac, WA
06.2025 - 06.2025
- Escort VVIPs & VIPS clients.
- Dispatch drivers to drop off and pick up destinations.
- Overseeing crew members, and directing flight information.
- Document reports for each operation.
Airport Customer Service Supervisor
World Wide Flight Services
Harry Reid international Airport & Seatac airport
04.2021 - 04.2025
- Supervise and direct work assignment.
- Able to read & interpret documents such as safety procedures, operating and maintenance instructions, and manuals.
- Managing passenger conflicts and complaints.
- Oversee flight operations, create and direct gameplans, and direct work assignments.
- Knowledgeable writing routine reports & correspondence
- Carrying out safety routines, reports, ensuring compliance with regulations & ensuring safety.
- Supervised daily operations, ensuring high-quality customer service and team performance.
Seasonal Sales Associate
Best Buy
Las Vegas, NV
11.2020 - 01.2021
- Serving as a brand ambassador.
- Maximized sales transactions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Keeping up to date with sales products and offers.
- Provided exceptional customer service to enhance shopping experience and build loyalty.
- Assisted customers in product selection, demonstrating features and benefits of electronics.
Snack Bar Associate
Crystal Palace Skating Center
Las Vegas, NV
12.2019 - 03.2020
- Provide excellent customer service by greeting customers, taking orders, and handling payments.
- Clean and maintain snack bar equipment and ensure it is in good working conditions.
- Trained in food preparation and followed food safety procedures according to health and sanitation regulations, and company policies.
- Managed bar operations, ensuring efficient service during peak hours.
- Trained new staff on customer service protocols and beverage preparation techniques.
Camp Counselor
Lynnwood Recreation Center
Lynnwood, WA
06.2018 - 09.2019
- Create weekly or daily schedules taking into account children's age groups and interests. Acted as a leader, role model, and teacher.
- Organized educational activities (science/nature), camp games, songs, and skits.
- Worked E-Crew (after camp activities), and substituted for other counselors.
- Provided a safe and fun environment.
- Supervised daily activities, ensuring safety and engagement among campers.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
Education
High school diploma -
Meadowdale High School
Lynnwood, WA06-2018
Skills
- Collaborative negotiation techniques
- Decision making and problem solving
- Teaching /mentoring
- Skilled in spreadsheet management and word processing
- Writing/Editing, 60 WPM
- Administrative support
- Strategic idea generation
- Clear and concise documentation
- Multitasking Abilities
- Radio communication
- Reliability
- Time management
Languages
English
Native or Bilingual
Timeline
Airport Supervisor
Adecco (FIFA Club World Cup 2025)
06.2025 - 06.2025
Airport Customer Service Supervisor
World Wide Flight Services
04.2021 - 04.2025
Seasonal Sales Associate
Best Buy
11.2020 - 01.2021
Snack Bar Associate
Crystal Palace Skating Center
12.2019 - 03.2020
Camp Counselor
Lynnwood Recreation Center
06.2018 - 09.2019
High school diploma -
Meadowdale High School