Overview

Work History

Education

Skills

Languages

Timeline

Ivy Kraft

Lynnwood,WA

Overview

years of professional experience

Work History

Airport Supervisor

Adecco (FIFA Club World Cup 2025)

06.2025 - 06.2025

Escort VVIPs & VIPS clients.
Dispatch drivers to drop off and pick up destinations.
Overseeing crew members, and directing flight information.
Document reports for each operation.

Airport Customer Service Supervisor

World Wide Flight Services

04.2021 - 04.2025

Supervise and direct work assignment.
Able to read & interpret documents such as safety procedures, operating and maintenance instructions, and manuals.
Managing passenger conflicts and complaints.
Oversee flight operations, create and direct gameplans, and direct work assignments.
Knowledgeable writing routine reports & correspondence
Carrying out safety routines, reports, ensuring compliance with regulations & ensuring safety.
Supervised daily operations, ensuring high-quality customer service and team performance.

Seasonal Sales Associate

Best Buy

11.2020 - 01.2021

Serving as a brand ambassador.
Maximized sales transactions.
Helped customers locate products and checked store system for merchandise at other sites.
Keeping up to date with sales products and offers.
Provided exceptional customer service to enhance shopping experience and build loyalty.
Assisted customers in product selection, demonstrating features and benefits of electronics.

Snack Bar Associate

Crystal Palace Skating Center

12.2019 - 03.2020

Provide excellent customer service by greeting customers, taking orders, and handling payments.
Clean and maintain snack bar equipment and ensure it is in good working conditions.
Trained in food preparation and followed food safety procedures according to health and sanitation regulations, and company policies.
Managed bar operations, ensuring efficient service during peak hours.
Trained new staff on customer service protocols and beverage preparation techniques.

Camp Counselor

Lynnwood Recreation Center

06.2018 - 09.2019

Create weekly or daily schedules taking into account children's age groups and interests. Acted as a leader, role model, and teacher.
Organized educational activities (science/nature), camp games, songs, and skits.
Worked E-Crew (after camp activities), and substituted for other counselors.
Provided a safe and fun environment.
Supervised daily activities, ensuring safety and engagement among campers.
Assisted with maintenance and upkeep of campgrounds to promote clean environment.