Ivy Lam
Indianapolis,IN
Summary
Marketing and sales professional seeking management to grow and develop a business. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
MANAGER
CIRCLE CITY HQ
Indianapolis , IN
2019.07 - Current
- Work with managing team to run daily operations.
- Client/Customer relations — meet and kept contact with clients and customers (AT&T) daily regarding marketing strategy, sales quality/quota Maintained and generated annual quota of 500,000 minimum.
- Territory Management — Use Salesforce/Sara+ to maintain, analyze, and disperse over 100,000 residential and business leads.
- Administration — responsible for on-boarding and payroll process of employees, delegate and run campaign meetings daily.
- HR — work with and train HR team — includes recruiting/interviewing, ad-writing and placement, use Applicant Starter to maintain recruitment database.
- Training — responsible for training employees in communication, sales business etiquette, team building, leadership, delegation.
- Sales – Developed systems and techniques to create replicable training for all employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
OPERATING MANAGER
UNIVERSAL SIGNATURE (Maryland, Kentucky)
Louisville , KY
2014.07 - 2019.05
- MANAGE DAILY OPERATIONS OF THE COMPANY, Client relations — meet and kept contact with clients (AT&T Verizon) daily.
- Territory Management — Used Sales force to maintain, analyze, and disperse over 50,000 residential leads.
- Administration — on-boarding and payroll process of employees, delegate and run campaign meetings daily.
- HR — work with and train HR team — includes recruiting/interviewing, ad-writing and placement.
- Training — responsible for training new and experienced employees.
Education
Bachelor of Arts - MARKETING, Economics
ALFRED UNIVERSITY
Alfred, NY2012
Skills
- Communication
- Client and Customer Relations
- Team Building
- Recruiting
- Brand Management
- Training and Development
- Critical Conversations
- Marketing and Promotions
- Problem Solving
- Managing Employee Relations
- Performance Tracking and Evaluations
Custom
4th Degree Black Belt in Tae Kwon Do.
Languages
Vietnamese
Native or Bilingual
Timeline
MANAGER
CIRCLE CITY HQ
2019.07 - Current
OPERATING MANAGER
UNIVERSAL SIGNATURE (Maryland, Kentucky)
2014.07 - 2019.05
Bachelor of Arts - MARKETING, Economics
ALFRED UNIVERSITY
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