Talented Marketing and Sales Manager with expert team leadership, planning and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Hi, I’m
Ivy Lam
Indianapolis,IN
Summary
Overview
11
years of professional experience
Work History
Circle City HQ
MANAGER
2017.07 - Current (7 years & 2 months)
Job overview
- Work with managing team to run daily operations
- Client relations - Develop and maintain working relationship with clients (AT&T) daily regarding marketing strategy, sales/marketing tools needed, and managing quotas and target numbers
- Team Building and Management - creating balance of relationship and coaching for organization
- Ensuring team and environment is cohesive while professional and enjoyable
- Territory Management - Use Salesforce/Sara+ to maintain, analyze, and disperse over 200,000 residential and business leads
- Administration - responsible for on-boarding and payroll process of employees, delegate and run campaign meetings daily
- HR - work with and train HR team - includes recruiting/interviewing, ad-writing and placement, use Applicant Tracking Systems to maintain recruitment database
- Training and Development - responsible for training employees in communication, sales business etiquette, team building, leadership, delegation
- Sales - Reviewed numbers daily to ensure sales representatives maintain company standards
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
Education
ALFRED UNIVERSITY Alfred, NY
Bachelor of Arts from MARKETING, Economics
01.2012
University Overview
- Women's Lacrosse
- Kanakadea Yearbook Member
- Student Government Member
Skills
- Communication
- Client and Customer Relations Team Building
- Recruiting
- Brand Management
- Training and Development
- Critical Conversations
- Marketing and Promotions
- Problem Solving
- Managing Employee Relations
- Performance Tracking and Evaluations
Timeline
MANAGER
Circle City HQ
2017.07 - Current (7 years & 2 months)
ALFRED UNIVERSITY
Bachelor of Arts from MARKETING, Economics
Martialarts
Martialarts
4th Degree Black Belt, Tae Kwon DoMartialarts
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