IVY LEWIS
Montgomery,AL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 28 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
17
17
years of professional experience
Work History
RESOURCE PROJECT MANAGER
UnitedHealthcare Strategic Platform Group (USP)
01.2022 - Current
- Supports the Configuration Implementation Team in the delivery of various projects and tasks to improve process optimization
- Manage special projects as needed
- Point of contact and owner for End-to-End configuration team to develop new processes or review/modify existing processes
- Lead on project plan development and delivery
- Gathers and organizes data for use in talks and meetings with both internal and external clients
- Coordinates with resource managers in various configurations to establish capital initiative alignment, planning, and maintenance
- Speak with project owners to arrange for the timely addition and removal of resources from capital projects
- Look into any budget overruns by identifying the underlying cause, sharing the results, and cooperating with the relevant resource management to make the necessary corrections
- Utilize and leverage electronic tools like Microsoft Office, PowerPoint, MS Visio, and Teams to support clear, effective documentation, presentation, and communication of pertinent project and service information with internal and external business partners and vendors
- Monitor all PPMO projects to ensure resources are allocated and removed expeditiously
- Create and oversee project plans for assigned tasks.
CLIENT SERVICES MANAGER
Optum OWCP
01.2018 - 01.2022
- Manage a large book of small Optum direct clients based nationally
- I represent Client Services internally and coordinate with other functional areas to complete projects and address ongoing service needs
- Collects and prepares information for use in discussions/meetings with internal and external clients
- Prepares presentation materials for ad-hoc meetings
- Familiar with budgeting and forecasting process
- Compile, review and analyze data to prepare detailed reports and recommendations
- Monthly invoicing and quarterly reports
- Implementations for new clients and services
- Product demonstrations and training for clients.
OFFICE MANAGER
Optum (formerly Equian)
01.2017 - 01.2018
- Responsible for day-to-day management of the office
- Maintained employee badges, activated, and deactivated badges in the Advanced Tech System database
- Managed projects with accuracy and confidentiality
- Processed office expense reports and assisted with new employees with on-boarding
- Vendor relations and proactively involved with charitable events
- Conference room administrator
- Collaborated with cross-functional teams.
WCBR CUSTOMER SERVICE
Optum (formerly Equian)
01.2016 - 01.2017
- Primary duties included: Responding to provider and client calls in the Bill Review department with the aim of 'same day call resolution.' Addressed and resolved client/provider issues and inquiries via email, fax, or phone
- Requested missing documentation from providers submitting medical bills for payment or reconsideration by phone or fax
- Received cross-training in processing medical bills; watched incoming faxes to make sure they were routed correctly.
EXECUTIVE ASSISTANT/OFFICE MANAGER
AT&T (Legislative Affairs)
01.2013 - 01.2016
- Oversaw office operations and furnished executive staff members with administrative assistance
- Reviewed and escalated customer complaints to the relevant departments for resolution; kept a professional schedule and oversaw all travel plans
- Oversaw and coordinated the procurement of office supplies; handled Senate and House of Representatives bill lookup requests; tracked and monitored bills submitted to Congress; meetings with outside providers on a scheduled basis.
ADMINISTRATIVE ASSISTANT (CONTRACT POSITION)
Mount Ida College
01.2011 - 01.2011
- Answered all incoming phone calls and directed them to the appropriate department
- Greeted applicants and announced all visitors to the Health Services team
- Scheduled appointments and maintained calendars for entire staff
- Prepared lab reports and patient files daily
- Generated patient referrals
- Assisted with the development and implementation of health-related activities
- Supervised and trained work-study students.
MARKETING/PURCHASING ASSISTANT (CONTRACT POSITION)
Halla Climate Systems
01.2007 - 01.2008
- Daily purchase requisition processing; work order and invoice reconciliation; purchase order logging and retrieval upon request
- Purchase orders were entered into the timekeeping database; new vendor setup forms were processed; quotations from vendors were requested; data was gathered to create summaries for sales reports; and more
- Sales Recon was modified and coded to incorporate exported data
- Looked into differences to make sure they were legitimate before publishing.
Education
MEDICAL OFFICE MANAGEMENT -
Virginia College
01.2010
ACCOUNTING -
Katherine Gibbs School
01.1995
Skills
- Staff Supervision, Training & Office Management
- Purchasing & Procurement
- Accounting & Payroll
- Social Media & Email Marketing
- Databases & Spreadsheets
- Lean Six Sigma Yellow Belt
- Customer Service
- Microsoft Office/Smartsheets
- Budgeting and Forecasting
- Event Planner
- Project planning and development
- Project tracking
- Stakeholder Communications
- Project scope analysis
- Project Management, Planning and Scheduling
- Technical understanding
- Performance Improvements
Websites
Professional Development
- SMARTSHEET TRAINING, Optum, 2021
- BUSINESS CONTINUTIY TEAM, Equian, 2017-2018
- ERGONOMICS COURSE, Equian, 2017
- ACTIVE SHOOTER WORKSHOP, Equian, 2017
Awards
- PRESIDENT’S LIST, Virginia College, 2010
- SCHOLARSHIP AWARD, Wellesley High School, 1993
Hobbies and Interests
- Cooking
- Event Planning
- Traveling
- Poetry
- Fashion
- Zumba
Timeline
RESOURCE PROJECT MANAGER
UnitedHealthcare Strategic Platform Group (USP)
01.2022 - Current
CLIENT SERVICES MANAGER
Optum OWCP
01.2018 - 01.2022
OFFICE MANAGER
Optum (formerly Equian)
01.2017 - 01.2018
WCBR CUSTOMER SERVICE
Optum (formerly Equian)
01.2016 - 01.2017
EXECUTIVE ASSISTANT/OFFICE MANAGER
AT&T (Legislative Affairs)
01.2013 - 01.2016
ADMINISTRATIVE ASSISTANT (CONTRACT POSITION)
Mount Ida College
01.2011 - 01.2011
MARKETING/PURCHASING ASSISTANT (CONTRACT POSITION)
Halla Climate Systems
01.2007 - 01.2008
MEDICAL OFFICE MANAGEMENT -
Virginia College
ACCOUNTING -
Katherine Gibbs School