IVY MARICE CEDENO
Raritan,New Jersey
Summary
At LabCorp, a skilled Data Entry Operator excelled in accuracy and efficiency, enhancing data integrity by rectifying errors and verifying information. Demonstrated proficiency in Microsoft Office and exceptional communication skills, significantly contributing to process improvements. Expert in handling complex data entry and records management, ensuring meticulous attention to detail and teamwork to meet project specifications.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
LabCorp
Raritan, NJ
08.2024 - Current
Part Time
- Assisted customers with inquiries, ensuring accurate and timely responses to enhance satisfaction.
- Answered high-volume customers, managed 30+ customer support calls daily for 4-5 hours.
- Identified customer needs and make sure to schedule them their desired appointment.
- Resolved customer complaints.
Data Entry Operator
LabCorp
11.2022 - Current
- Operates office equipment.
- Perform day-to-day operational and production support tasks.
- Scan and/or data entry of patient information in an accurate and timely manner.
- Corrected data entry errors to prevent duplication or data degradation.
- Worked closely with supervisors to identify areas for improvement within existing work processes or procedures related especially to Data Entry Operator roles.
- Maintaining a safe and clean work environment.
- Completed data entry task with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Follow all Standard Operating Procedures to ensure safety and quality standards.
Education
Bachelor of Science - Business Administration, Financial Management
Sacred Heart College
03.2015
Skills
- Computer Literate
- Microsoft Office Proficiency
- Dedicated, focused, well organized, goal oriented
- Multi-tasking
- Adaptability
Timeline
Customer Service Representative
LabCorp
08.2024 - Current
Data Entry Operator
LabCorp
11.2022 - Current
Bachelor of Science - Business Administration, Financial Management
Sacred Heart College