Kevionna Franklin
Victorville,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
KFC Restaurant
Victorville
09.2023 - Current
- Provided friendly service to customers in a fast-paced restaurant environment.
- Handled customer inquiries and resolved complaints efficiently and professionally.
- Processed orders accurately using point-of-sale systems to ensure smooth transactions.
- Collaborated with team members to ensure timely food preparation and delivery.
- Assisted in inventory management by restocking supplies as needed during shifts.
- Trained new staff on customer service standards and operational procedures effectively.
- Engaged with customers to enhance their dining experience and encourage repeat visits.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
Seasonal Adventures
Hesperia, CA
10.2022 - 11.2022
- Greet the public and explained rules and regulations for the various rides and attractions at the Seasonal Pumpkin patch.
- Maintained safety guidelines to ensure children were safe on the rides.
- Relieved other employees for their breaks and lunches.
- Retrieved merchandise from various locations on the job site.
- Engaged with customers to enhance their dining experience and encourage repeat visits.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Babysitting
Rena Jones
06.2019 - 08.2022
- I provided child care for two children ages 7 and 9 years old.
- I prepared their meals, helped with homework and supervised them for 8 hours on weekends.
- Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.
- Completed day-to-day duties accurately and efficiently.
Education
Summit Leadership Academy
Hesperia, CASome College (No Degree) - Psychology
Victor Valley College
Victorville, CASkills
- Microsoft Word
- Power Point
- Typing (45 words per minute)
- Organizational skills
- Team player
- Punctual
- Customer service
- Inventory merchandising
- Greeting the public
- Computer literate
- Internet literate
- Team collaboration
- Time management
- Relationship building
- Child supervision
References
Available upon request
Leadership Experience
I have not held any supervisory positions but will take the lead if necessary to get the job done.
Communication Skills
- Hard worker
- Fast learner
- Safety conscious
- Detail oriented
- Team player
- Can work well with others or independently
- Punctual
- Reliable
- Can accomplish any given task in a safe, timely and efficient manner
Timeline
Customer Service Representative
KFC Restaurant
09.2023 - Current
Customer Service Representative
Seasonal Adventures
10.2022 - 11.2022
Babysitting
Rena Jones
06.2019 - 08.2022
Summit Leadership Academy
Some College (No Degree) - Psychology
Victor Valley College