IVY MEADS
Slidell,Louisiana
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Passport Specialist Adjudicator/Project Assistant - Remote
Department Of State/Consular Affairs/Passport Agency
2023.05 - Current
- Receives, examines, and adjudicates applications for the issuance, amendment, and replacement of passports forwarded by acceptance agents or presented by applicants or applicant representatives
- Adjudicates applications and authorizes the issuance of passports
- Examines evidence of citizenship submitted with applications to determine and judges authenticity and adequacy in relation to laws, regulation, and procedures associated with the issuance of passports
- Performs desk passport adjudication, accepts applications at the counter, handles applicant-response cases, detects fraud, and delivers customer service
- Prepares and types correspondences, memos, notes, reports and forms from rough drafts
- Files, faxes/scans documents, make photocopies and answers telephone calls
- Responds to verbal and written inquiries and requests
- Researches and gathers information to provide support for staff and visitors.
- Reduced errors in passport printing by double-checking information and swiftly identifying discrepancies.
- Kept abreast of changing regulations and requirements, ensuring accurate guidance was provided to applicants at all times.
Clinical Research Coordinator
Remote IQVIA-Covid 19 Trials
2020.06 - 2023.05
- Verifies and/or corrects research study information on source documents
- Research queries, variances and provides feedback to the site data collector
- Inputs research study data into trial Electronic Data Capture (EDC) system, maintains quality control for content, accuracy, and completeness
- Prepares and maintains research study files
- Document and reports adverse events
- Compiles, collates, and submits study information within established deadlines
- Assists in maintenance of regulatory documentation
- Schedules subject visits, generates appropriate reports and documents for research subjects prior to visits
- Inputs visit data into Clinical Trial Management System (CTMS) to track patient visits and procedures completed against the study budget
- Processing of required lab specimens, labeling of vials and accurately filling out requisitions for storage and/or shipment per the study protocol and packaging and shipment regulations.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
Claims Analyst
Pan American Life Insurance Group
2018.11 - 2020.07
- Received incoming claims and related claims correspondence
- Entered claims data into the claims administration system and adjudicated claims
- Reviewed claims data which was electronically entered into claims administration system and adjudicated claims
- Accurately coded explanation of benefits
- Attended claimant and provider inquiries concerning pending and processed claims, researches such inquiries when investigation is required
- Maintained workbench task timing standards
- Released authority up to $500.00 for claims payment.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
Human Resources Associate
Whelan Security
2015.11 - 2018.11
- Assisted in collecting and processing completed new hire packages from each new hire training class
- Delegated drug testing and fingerprints for new hires
- Spoke with new hire training classes about company policies and procedures
- Assisted in maintaining benefits files for each employee.
- Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
- Enhanced employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
- Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
Human Resources Associate
XLC Services
2013.01 - 2015.11
- Responsible for maintaining and updating the company government compliance files for state and federal regulations
- Helped to process the new hire packages as they were completed by each new employee
- Was often asked to perform initial telephone screening interviews with new employment candidates
- Assisted and updated employees and beneficiaries with detailed explanation and research of health benefit coverage.
- Enhanced employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
- Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
Education
Associate degree - Business Administration and Management
Delgado College
05.2016
High School or equivalent - General Studies
Walter Louis Cohen Sr.
New Orleans, Louisiana05.1996
Skills
- Strong eye for detail
- Excellent verbal and communication skills
- Proficient at organizing human resource meetings.
- Patient confidentiality
- Appointment Scheduling
- Comfortable dealing with large groups of employees
- Phone and Email Etiquette
- Knowledge of ICD9/10, CPT codes and HIPAA guidelines
- Medical terminology knowledge
- Verifying receipt of all I9 forms
- Computer literate and knowledge of MS Office Products. Strong data entry skills
- Insurance Verification
- Strong organizational skills and ability to handle numerous tasks simultaneously.
- Call center experience
- Flexible Schedule
- Holds Secret Security Clearance
- Customer Service
Certification
- MCAS - Microsoft Certified Application Specialist
Timeline
Passport Specialist Adjudicator/Project Assistant - Remote
Department Of State/Consular Affairs/Passport Agency
2023.05 - Current
Clinical Research Coordinator
Remote IQVIA-Covid 19 Trials
2020.06 - 2023.05
Claims Analyst
Pan American Life Insurance Group
2018.11 - 2020.07
Human Resources Associate
Whelan Security
2015.11 - 2018.11
Human Resources Associate
XLC Services
2013.01 - 2015.11
Associate degree - Business Administration and Management
Delgado College
High School or equivalent - General Studies
Walter Louis Cohen Sr.
- MCAS - Microsoft Certified Application Specialist
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