Overview
Work History
Education
Skills
Timeline
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Ivy Nielsen-Jones

Modesto,CA

Overview

13
13
years of professional experience

Work History

Account Manager

4Front Ventures
08.2022 - Current
  • Manage competing demands and professionally adapt to frequent changes, delays, and unexpected events.
  • Foster lasting relationships with approximately 75 accounts through effective communication and quick response, resulting in long-term loyalty and an expanded client base.
  • Perform effectively in a self-directed work environment, managing day-to-day operations and decisions.
  • Collaborate with marketing and sales teams to develop targeted campaigns.
  • Maintain current knowledge of evolving changes in our industry.

Field Marketing Coordinator

Kings Garden
01.2021 - 07.2022
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
  • Prioritized marketing tasks while balancing competing needs.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Developed recap reports to communicate competition trends, product introductions and new promotions.

Agency Producer

Farmers Insurance
03.2013 - 10.2019
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Provided detailed information about company insurance products, set up policies, and completed all documentation.
  • Served as point-of-contact for potential and existing financial services & insurance customers.

Travel Consultant

The Travel Shoppe
01.2011 - 01.2015
  • Arranged international and domestic travel for large groups, individuals, couples, special needs clients, and executives. Commercial & Private
  • Maintained proficiency in IATA coding for global distribution platforms Amadeus, Sabre, and Travelport.
  • Created detailed travel itineraries and schedules for conferences and other meetings for corporate accounts.
  • Developed detailed client profiles with encrypted payment information, travel documents, frequent flyer accounts, points systems, tier memberships, platinum service accounts, personal travel preferences, and special requests.
  • Managed accounts receivable, track invoices, and process payments via credit card, EFT, or corporate accounts. Maintained sensitive information with professionalism and discretion.

Education

Bachelor of Arts - Sociology

California State University Fullerton
Fullerton, CA

Skills

  • Interpersonal Communication
  • Adaptability
  • Emotional Intelligence
  • Relationship Management
  • Creative Problem Solving
  • Virtual Chat Support
  • Account Management
  • Project Management
  • Customer Service
  • Data Entry

Timeline

Account Manager

4Front Ventures
08.2022 - Current

Field Marketing Coordinator

Kings Garden
01.2021 - 07.2022

Agency Producer

Farmers Insurance
03.2013 - 10.2019

Travel Consultant

The Travel Shoppe
01.2011 - 01.2015

Bachelor of Arts - Sociology

California State University Fullerton

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Ivy Nielsen-Jones