Ivy Riley-Thomas
North Port
Summary
Experienced and reliable Registered Medical Assistant (RMA) with a strong focus on patient care and meticulous documentation skills. Seeking a position as a healthcare provider in an office setting to contribute expertise in delivering exceptional medical services. Proficient in working across various healthcare settings, bringing a versatile skill set and adaptability to provide comprehensive support to patients and medical professionals alike.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Circle K
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Private Duty CNA
10.2017 - 04.2018
- Daily ADL’s
- Administered medications
- Transported to physician’s appointments
- Oversaw PT and OT
Private Duty CNA
07.2015 - 03.2016
- Daily ADL’s
- Dispensed medications
- Administered NG tube feeding
- Transported to physician’s appointments
- Oversaw PT
Education
Registered Medical Assistant - Nursing
Meridian College
Sarasota, FL03.2025
CPR, First Aid & CNA Test Prep Training -
Best Chances
Port Charlotte, FloridaBilling and Coding Certification - undefined
SUNY College
Ulster County, New York11.2017
Skills
- CPR and first aid certified
- Proficient in basic skills of patient care
- Vital signs and patient observation
- Knowledgeable in medical terminology
- Use of proper documentation standards
- Supportive of family members
- Strong organizational skills
Disclaimer
December18,2025 To Whom It May Concern: I am looking forward to getting back into the medical field. Working in a medical office serving and providing care for patients. Unfortunately, due to side effects from cancer treatment, I have been sidelined for a while. I am now able to continue working in this field that I love so much. I believe that I can bring more than the average RMA. I treat my patients just as I would treat a good friend or family member. It is important to me that I give more than physical care to my patients. I have worked in the nursing field for over35 years and have had referrals from patients’ families for whom I cared for over25 years ago. Looking forward to working with your company and providing services as a RMA Sincerely, Ivy Riley-Thomas
Timeline
Customer Service Representative
Circle K
01.2020 - Current
Private Duty CNA
10.2017 - 04.2018
Private Duty CNA
07.2015 - 03.2016
Billing and Coding Certification - undefined
SUNY College
Registered Medical Assistant - Nursing
Meridian College
CPR, First Aid & CNA Test Prep Training -
Best Chances
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