Ivy Rivera
San Diego,CA
Summary
Driven Member Service Representative with a proven track record at San Diego County Credit Union, where I excelled in delivering outstanding customer service and handling financial transactions with precision. Skilled in customer support and knowledgeable about credit union operations, I consistently ensured high levels of customer satisfaction through effective problem-solving and active listening.
Overview
4
4
years of professional experience
Work History
Member Service Representative
San Diego County Credit Union
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Lead Sales Key Holder
VergeMobile
11.2020 - 09.2023
- Recognized as the Most Valuable Player (MVP) of SD South in 2022, achieving exceptional sales revenue.
- Assisted in the development of annual budgets for the store location, ensuring fiscal responsibility in all aspects of store operations.
- Streamlined store operations by effectively managing merchandise inventory and optimizing floor layouts.
- Boosted team morale and productivity by providing ongoing coaching, feedback, and recognition of achievements.
Education
Grossmont College
El Cajon, CASkills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Sales strategy
- Teamwork and Collaboration
Timeline
Member Service Representative
San Diego County Credit Union
09.2023 - Current
Lead Sales Key Holder
VergeMobile
11.2020 - 09.2023
Grossmont College
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