Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

IVY ROBB

Sebring,Florida

Summary

Dependable professional with track record of success in field, attention to detail, and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Member

Terri Conley State Farm
04.2024 - Current
  • Responsible for quoting, writing, servicing, and selling policies to prospective clients.
  • Maintains customer-facing role and meets the needs of all clients both in person and over the phone.
  • Works with the office team to provide a warm environment for customers.
  • Possesses a strong foundation in risk assessment and client needs analysis, and excels in matching individuals with the most suitable insurance coverage tailored to their specific requirements.

General Lines Agent/CSR

Wells Insurance
Sebring, FL
01.2024 - 04.2024
  • Possesses expertise in various insurance products, including property, liability, and automotive insurance.
  • Maintains a strong foundation in risk assessment and client needs analysis, and excels in matching individuals with the most suitable insurance coverage, tailored to their specific requirements.
  • Responsible for maintaining and servicing insured policies while providing outstanding customer care to the client base.

Insurance Processor

Wells Insurance
Sebring, FL
08.2023 - 01.2024
  • Plays a crucial role in insurance processing operations, leveraging attention to detail to handle various insurance policies and claims.
  • Responsible for processing all changes, quotes, and documents from all partnered companies and agents.
  • Collaborated effectively with team members to streamline processes and ensure documentation accuracy while maintaining and updating all systems and databases.
  • Developed a strong understanding of insurance regulations and maintained office and state protocols.
  • Also responsible for clerical duties including organization of files, handling mail, answering phones, taking quote information from clients, and maintaining office equipment.

Certified Nurse's Assistant

AdventHealth
Sebring, FL
02.2023 - 08.2023
  • Responsible for the health, safety, and well-being of patients.
  • Works with up to eighteen patients at a time in a thirty-six-bed medical surgical unit treating an array of postoperative patients, following directions from registered nurses and being responsible for all medical charting.

Certified Nurse's Assistant

St. Camillus Post-Acute and Rehabilitation Center
Sebring, FL
10.2022 - 02.2023
  • Responsible for the health and well-being of residents housed at the facility.
  • Following directions from registered nurses and is responsible for all medical charting regarding the status of health, medical changes, and activities of daily living.
  • Responsible for all verbal and written shift reports for nurses and other care providers.

Global Ticketing Support Specialist

Delta Air Lines
Chisholm, MN
10.2021 - 10.2022
  • Promoted to serve as a support desk for both external and internal customers.
  • Using critical thinking skills to solve complex ticketing and system issues.
  • Responsible for supporting customers throughout their travel ribbon and helping other reservations agents troubleshoot an array of different technical issues.

Customer Experience Specialist Premium Sales and Service

Delta Air Lines
Chisholm, MN
08.2019 - 10.2021
  • Being the voice of Delta by listening, caring, and connecting with customers via telephone while creating an experience worth repeating to build brand loyalty.
  • Anticipating customers' needs from all backgrounds while responding to their issues compassionately.
  • Consistently among the top performers.
  • Tutoring new hires and providing support for peers to promote success.

Education

Associate of Arts -

Mesabi Range Community & Technical College
Virginia, MN
05.2018

Some College (No Degree) -

College of Saint Scholastica
Duluth, MN

Skills

  • Client needs analysis
  • Customer service
  • Document management
  • Regulatory compliance
  • Attention to detail
  • Effective communication
  • Problem solving
  • Conflict resolution

Certification

  • FL Adjuster's 620 License
  • FL General Lines 440 License
  • FL Life, Health, and Variable Annuities 215 License

Timeline

Team Member

Terri Conley State Farm
04.2024 - Current

General Lines Agent/CSR

Wells Insurance
01.2024 - 04.2024

Insurance Processor

Wells Insurance
08.2023 - 01.2024

Certified Nurse's Assistant

AdventHealth
02.2023 - 08.2023

Certified Nurse's Assistant

St. Camillus Post-Acute and Rehabilitation Center
10.2022 - 02.2023

Global Ticketing Support Specialist

Delta Air Lines
10.2021 - 10.2022

Customer Experience Specialist Premium Sales and Service

Delta Air Lines
08.2019 - 10.2021

Associate of Arts -

Mesabi Range Community & Technical College

Some College (No Degree) -

College of Saint Scholastica

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