Ivy Senick-Rose
Binghamton
Summary
Dynamic hospitality professional adept at creating welcoming environments for guests while effectively managing diverse business needs. Proven track record in enhancing productivity and efficiency, with specialized skills in customer service, conflict resolution, and time management. Strong communication and teamwork abilities facilitate seamless operations and foster positive guest experiences in fast-paced settings. Committed to continuous improvement and professional growth within the hospitality industry.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
Vestal
02.2024 - 07.2024
- Assisted staff by serving food and beverages or bussing tables.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Greeted customers and escorted them to their tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Informed patrons of establishment specials and promotions.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Assigned patrons to suitable tables according to server rotation.
- Communicated with kitchen staff regarding customer feedback or complaints.
Cashier
Nirchisrestaurant
Conklin
07.2021 - 12.2021
- Offered customers carry-out service at completion of transaction.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Collected payments and provided accurate change.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
Education
High School Diploma -
Susquehanna Valley Highschool
Conklin, NY06-2024
Some College (No Degree) - Health Sciences
SUNY Broome Community College
Binghamton, NYSkills
- Dining room management
- Front-of-house display creation
- High volume dining
- Bill computation
- Group reservations management
- Kitchen staff coordination
- Cash handling
- Conflict resolution
- Judgment and decision making
- POS system operations
- Memory retention
- Table bussing
- Price memorization
- Coordinating tasks
- Conflict de-escalation
- Strong multitasking
- Customer service
- Customer flow management
Timeline
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
02.2024 - 07.2024
Cashier
Nirchisrestaurant
07.2021 - 12.2021
High School Diploma -
Susquehanna Valley Highschool
Some College (No Degree) - Health Sciences
SUNY Broome Community College
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