Ivy Kwandokuhle Dlomo
El Paso,TX
Summary
Versatile, energetic, and flexible professional with a proven track record of success in the industry. Consistently achieved goals through hard work and thrive on challenges. Possess excellent written, oral, and interpersonal communication skills. Adept at building strong relationships and effectively conveying information. Seeking a stimulating and challenging environment in the Hospitality industry to continue advancing my professional career.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
KFC Restaurant
08.2023 - 03.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised 31 staff members
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Manager
Beluga
04.2023 - 07.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Ensured transaction accuracy through diligent cash handling.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Correctly calculated inventory and ordered appropriate supplies.
Area Manager
Tigers Milk Century City, Tigers Milk Blouberg and La Parada Century (LIFE AND BRAND PORTFOLIO)
01.2023 - 03.2023
- Monitoring inventory levels to ensure that supplies are adequate to meet operations demand
- Overseeing the marketing efforts of the restaurants, including developing seasonal promotions and events that will attract new customer
- Auditing the restaurants financial records to ensure that it comply with all the company’s SOPs and other financial obligations
- Reviewing over 30-50 customer feedbacks to identify areas for improvement or positive aspects that should be emphasized in future promotions
- Managing General Managers schedules and KPI to ensure that adequate coverage is provided in their respective stores
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
General Manager
Tigers Milk, Century City (LIFE AND BRAND PORTFOLIO)
01.2018 - 02.2023
- Conducted inventory stock takes; managed labor costs to be kept below 13% generated weekly cost of sales reports with 37% standard COS or below
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of 61 professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Head Waitress | Supervisor
The Vue Sky Bar & Lounge
02.2016 - 01.2018
- Supervised 11 server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
Waitress
News Café | Table View
10.2013 - 01.2016
- Exhibited strong multitasking abilities, balancing 6 tables per section and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
CTFM Big Bay
06.2011 - 09.2013
- Exhibited strong multitasking abilities, balancing 8 tables per section and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Matric Passed -
Ebenezer High School
Johannesburg10.2002
Skills
- Leadership Skills
- Team Player
- Self Driven Solutions Driven
- Work well under pressure
- Inventory control and record keeping
- Operations management
- Passion for customer satisfaction
- Food service background
Accomplishments
- Supervised team of 61 staff members.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Timeline
Restaurant Manager
KFC Restaurant
08.2023 - 03.2024
Restaurant Manager
Beluga
04.2023 - 07.2023
Area Manager
Tigers Milk Century City, Tigers Milk Blouberg and La Parada Century (LIFE AND BRAND PORTFOLIO)
01.2023 - 03.2023
General Manager
Tigers Milk, Century City (LIFE AND BRAND PORTFOLIO)
01.2018 - 02.2023
Head Waitress | Supervisor
The Vue Sky Bar & Lounge
02.2016 - 01.2018
Waitress
News Café | Table View
10.2013 - 01.2016
Waitress
CTFM Big Bay
06.2011 - 09.2013
Matric Passed -
Ebenezer High School
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