Ivy Nicole Banks
Dallas,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Shipping Clerk
Taylor Farms Foodservice
09.2022 - Current
- Developed and maintained good working relationships with fellow employees, delivery drivers, and vendors.
- Upgraded existing filing systems, creating an easily accessible repository of essential documentation related to all aspects of warehouse shipping activities.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Communicated effectively with carriers, ensuring prompt pick-up and delivery of shipments to maintain client relationships.
- Handled day-to-day shipping and receiving overseeing more than 38 packages per day.
Dispatcher
Taylor Farms Foodservice
01.2022 - 09.2022
- Monitored and tracked dispatch communication systems.
- Preserved accurate records of dispatched orders, deliveries, and receipts.
- Increased customer satisfaction through timely communication and accurate shipment tracking updates.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Monitored and tracked the status of shipments in transit to confirm on-time delivery.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
Customer Services Representative
Teleperformance USA
05.2020 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
ICMI Course -
ICMI
Online01.2024
High School Diploma -
Justin F. Kimball
Dallas. TX05.2000
Skills
- Customer service
- Patience
- Communication
- Speed
- Compassion
- Listening
- Positive attitude
- Organization
- Stress management
- Eye for detail
- Computer skills
- Phone skills
- Ability to multi-task
Timeline
Shipping Clerk
Taylor Farms Foodservice
09.2022 - Current
Dispatcher
Taylor Farms Foodservice
01.2022 - 09.2022
Customer Services Representative
Teleperformance USA
05.2020 - 01.2022
ICMI Course -
ICMI
High School Diploma -
Justin F. Kimball
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