Ivy V Ware
IT Project Manager
Whitsett,NC
Summary
Project Management professional with 15+ years of experience, seeking the role of Project or Program Manager in Information Technology. Experience includes achieving ambitious goals in challenging IT environment. Diligent, forward-thinking, and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.
Overview
16
16
years of professional experience
Work History
IT Project Manager
Market America Worldwide Services
Greensboro, NC
02.2017 - Current
- Develop and implement strategic project plans to meet business objectives across multi- country, languages and sites.
- Lead and manage team of ten members engaged in supporting complex IT projects.
- Outline work plans, determine resources, wrote timelines, and generated initial estimates as part of project scope determination.
- Coordinate with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement.
- Provided detailed project status updates to stakeholders and executive management.
- Meet aggressive project deadlines without sacrificing build quality.
Director of Operations Training
United Guaranty Corporation
Greensboro, NC
08.2015 - 01.2017
- Managed training department staff of seven members to support insurance and technology training companywide.
- Supported department transition to Agile by introducing agile concepts to online development of training courses.
- Introduction of new technologies such as gamification to enhance training and knowledge retention.
- Delivered training for automated underwriting system which increased daily file processing from average of 4 per day to 8. Automated decisions increased to 80%
- Achieved team goals through formalized training plans, coaching, and performance management. Increased training certifications.
- Oversaw day-to-day production activities in accordance with business objectives.
- Established and monitored quality assurance standards to achieve operational excellence for online training modules.
Manager of IT Executive Reporting & Communication
United Guaranty Corporation
Greensboro, NC
03.2014 - 01.2017
- Direct report to EVP & Chief Business Officer - responsible for executive level project & portfolio reporting & communication, companywide & to parent company.
- Facilitated IT investment decision board and strategic planning sessions.
- Responsible for monthly headcount reconciliation for 750+ IT employees for budget and capacity planning
- Central point of contact coordinating with IT management team for scheduling of system upgrades, project implementations, security changes and compliance requirements.
- Organized quarterly events to share strategies, vision, and goals with IT staff & business operations.
PMO Portfolio Analyst
United Guaranty Corporation
Greensboro, NC
04.2010 - 03.2014
- Responsible for IT project intake, assessment and funding for multi-millions dollar budget, initial estimation & cost/benefit analysis.
- Evaluated portfolio performance and risk exposure to support business investment success. Developed financial projections and forecasts to guide budget decisions and department chargeback.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
- Responsible portfolio governance, funding gates & project audit reviews, maintained comprehensive project management documentation and training material.
Systems Development Manager
United Guaranty Corporation
Greensboro, NC
05.2007 - 02.2010
- HR manager for IT staff of seven employees
- Worked closely with management teams to plan, develop, and execute technical strategies aligned with department vision and goals.
- Responsible for resource allocation, weekly status reporting, budgeting, and rotating application support.
- Developed & implemented in-house resource management system, replacing worksheet solution.
- Project manager responsible for roll-out of claims document management system to 700+ underwriters nationwide. Coordinated marketing, training material, facilities, and course scheduling.
- Project manager for semi-annual pre & post disaster recovery testing - including infrastructure setup, configuration, and application testing.
- Project manager for re-integration of decommissioned production servers, Coordinated test environment setup and data extraction for company divestiture.
Education
Master of Public Administration - Information Technology
University of Baltimore
Baltimore, MDBachelor of Science - Information Technology
University of Baltimore
Baltimore, MDLicenses & Certifications
Skills
- Project Management
- Waterfall, Agile - Scrum
- Project Governance
- Cross-Functional Team Management
- Team Leadership
- Verbal and Written Communication
- Budget Controls
- Coaching and Mentoring
- Issue and Conflict Resolution
- Scheduling and Coordinating
Timeline
IT Project Manager
Market America Worldwide Services
02.2017 - Current
Director of Operations Training
United Guaranty Corporation
08.2015 - 01.2017
Manager of IT Executive Reporting & Communication
United Guaranty Corporation
03.2014 - 01.2017
PMO Portfolio Analyst
United Guaranty Corporation
04.2010 - 03.2014
Systems Development Manager
United Guaranty Corporation
05.2007 - 02.2010
Master of Public Administration - Information Technology
University of Baltimore
Bachelor of Science - Information Technology
University of Baltimore
Licenses & Certifications