Irisa Whorf
Manchester,NH
Summary
Motivated student with the ability to multitask, problem-solve and provide organizational skills. A team player who can also work independently and is willing to take on any task.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Assistant
New England College
02.2024 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Delivered clerical support by handling range of routine and special requirements.
- Reviewed files, records and other documents to obtain information to respond to requests.
Waitress
Bertucci's Italian Restaurant
02.2023 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Barista
Dunkin' Donuts
05.2021 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during rush periods to promote a positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Science - Computer Information Systems
New England College
Henniker, NH05.2027
High School Diploma -
Norfolk County Agricultural High School
Walpole, MA06.2022
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Verbal Communication
- Dedicated Team Player
- Excel spreadsheets
- Social media knowledge
Certification
CPR/AED/First aid certified
Timeline
Office Assistant
New England College
02.2024 - Current
Waitress
Bertucci's Italian Restaurant
02.2023 - 01.2024
Barista
Dunkin' Donuts
05.2021 - 02.2023
Bachelor of Science - Computer Information Systems
New England College
High School Diploma -
Norfolk County Agricultural High School
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