Zachary Heath
Fort Myers
Summary
Dynamic manager with a proven track record at Jet's Pizza, excelling in customer service and team leadership. Successfully implemented inventory strategies that reduced waste by 20%, while fostering staff development and enhancing operational efficiency. Adept at resolving conflicts and driving employee engagement to elevate the dining experience.
Overview
8
8
years of professional experience
Work History
Manager
Jet's Pizza
01.2022 - Current
- Oversaw daily operations to ensure efficient service and product quality.
- Trained and mentored staff on customer service best practices.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Developed and maintained operational procedures to enhance workflow efficiency.
- Resolved customer inquiries and complaints, fostering a positive dining experience.
Manager
Pi Local
01.2021 - 01.2022
- Coordinated team schedules to align with peak business hours and staffing needs.
- Conducted regular performance evaluations to support staff development initiatives.
- Analyzed sales trends to identify opportunities for menu optimization and promotional activities.
- Managed and motivated employees to be productive and engaged in work.
Line Cook
Mellow Mushroom
01.2021 - 01.2022
- Prepared high-quality ingredients for diverse menu items, ensuring freshness and flavor consistency.
- Operated kitchen equipment efficiently, maintaining safety standards and cleanliness protocols.
- Collaborated with team members to streamline food preparation processes and enhance service speed.
- Mentored junior cooks on cooking techniques, fostering skill development and teamwork within the kitchen staff.
Manager
Jet's Pizza
02.2018 - 01.2021
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Cypress Lake High School
Fort Myers05-2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Customer relationship management (CRM)
- Staff development
Timeline
Manager
Jet's Pizza
01.2022 - Current
Manager
Pi Local
01.2021 - 01.2022
Line Cook
Mellow Mushroom
01.2021 - 01.2022
Manager
Jet's Pizza
02.2018 - 01.2021
High School Diploma -
Cypress Lake High School