Summary
Overview
Work History
Education
Skills
Certification
CORE COMPETENCIES INCLUDE
Languages
Timeline
Hi, I’m

Iwona Izdebski

Valrico,USA
Iwona Izdebski

Summary

Skilled professional ready to excel in a leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Experienced with payroll processing, compliance, and reporting. Utilizes keen attention to detail and problem-solving skills to ensure accurate payroll management. Knowledge of payroll software and tax regulations, ensuring seamless payroll operations.

Overview

26
years of professional experience
1
Certification

Work History

Citibank

Payroll Analyst
06.2025 - 12.2025

Job overview

  • Analyzed payroll data to ensure compliance with federal and state regulations.
  • Implemented process improvements to enhance payroll accuracy and efficiency.
  • Coordinated with HR to resolve employee inquiries regarding payroll discrepancies.
  • Managed end-to-end payroll processing for diverse employee groups.
  • Streamlined reporting processes, reducing turnaround time for payroll reports.
  • Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
  • Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
  • Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
  • Developed strong relationships with internal departments to streamline communication regarding employee data updates and changes affecting payroll calculations.
  • Enhanced payroll accuracy by conducting thorough audits and ensuring proper documentation of all transactions.
  • Ensured compliance with federal, state, and local regulations by staying current on tax laws and reporting requirements.
  • Reduced overpayments by implementing a robust system of checks and balances throughout the entire payroll processing cycle.
  • Continuously improved knowledge of relevant software applications through participation in training sessions and workshops .
  • Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
  • Created new hire and termination documents for payroll.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.

Citibank, N.A.

Ops Sub Supervisor
01.2023 - 06.2025

Job overview

  • Supervise and guide the team by assigning daily tasks and responsibilities, while introducing innovative strategies to enhance operational efficiency. Facilitate training sessions, oversee quality and productivity, and evaluate operational data to address issues effectively. Managed approximately 45 incoming emails per day from customers.'Recognize and address complex problems and operational challenges affecting the broader department, ensuring adherence to established protocols. Provide legal support to the Citibank N.A Legal team and handle legal inquiries and subpoenas. Aid in the management and reporting of HRSS metrics, including Service Now Metrics. Evaluate risks associated with business decisions, prioritizing the firm's reputation and protecting Citigroup, its clients, and assets. Collaborate with various HR functions, including employee relations, organizational design and staffing, leadership development, performance management, compensation, and overall organizational effectiveness.

Citibank, N.A.

HRSS Ops Support Specialist
07.2019 - 01.2023

Job overview

  • Respond to employee inquiries and manage intricate issues, guaranteeing swift and effective resolutions. Work alongside management to identify root causes and implement innovative solutions for process improvement, thereby boosting operational efficiency. As a key team contributor, identified opportunities for process optimization that increased team productivity. Contributed significantly to risk management by evaluating challenges and formulating solutions through comprehensive research and analysis.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.

Keller Williams

Realtor
01.2017 - 01.2019

Job overview

  • Created key documents such as representation contracts, purchase agreements, closing statements, leases, and deeds. Assisted buyers during property tours and inspections, offering valuable insights on the suitability and market value of homes. Emphasized attention to detail while showcasing extensive knowledge of applicable activities, policies, and procedures. Provided support across a diverse array of products and services.

HSBC Mortgage Service

Loss Mitigation Specialist
01.2012 - 01.2017

Job overview

  • Assessed risks proficiently in the context of business decisions, prioritizing the safeguarding of the organization's reputation and adherence to applicable laws, regulations, and policies. Demonstrated ethical judgment in both personal behavior and business operations, while actively identifying, addressing, and openly communicating any control-related concerns.

HSBC Mortgage Service

Legal Entity Review Specialist
01.2000 - 01.2012

Job overview

  • Assessed and organized assignments while examining the chain of title for mortgages and deeds of trust. Confirmed the accuracy of all documents related to changes in legal entities, ensuring appropriate imaging and filing for county office recording. Provided team support by serving as a subject matter expert, leading special projects, training new team members, and offering daily guidance.

Education

Tony Masa Real Estate School
Pembroke Pines, Florida

Real Estate Associate
12.2017

University Overview

Secondary School of Economics
Poland, Poland

Associate of Science from Business Economics
01.1980

University Overview

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Attention to detail
  • Complex Problem-solving
  • Strategic planning
  • Analytical thinking
  • Process monitoring and improvement
  • [Software] experience
  • Data analytics
  • Payroll processing
  • Quality control
  • Payroll software expertise
  • Teamwork orientation
  • Microsoft Excel proficiency
  • Tax compliance
  • Benefits administration

Certification

  • Licensed Realtor -2017- Active

CORE COMPETENCIES INCLUDE

CORE COMPETENCIES INCLUDE
  • Account and Program Management
  • Invoice Reconciliation
  • Financial Operations
  • Customer Service
  • Negotiation
  • Staff Supervision and Training
  • Regulatory and Standard Compliance
  • Strategic Planning
  • Complex Databases and Spreadsheets

Languages

Polish
Native or Bilingual

Timeline

Payroll Analyst
Citibank
06.2025 - 12.2025
Ops Sub Supervisor
Citibank, N.A.
01.2023 - 06.2025
HRSS Ops Support Specialist
Citibank, N.A.
07.2019 - 01.2023
Realtor
Keller Williams
01.2017 - 01.2019
Loss Mitigation Specialist
HSBC Mortgage Service
01.2012 - 01.2017
Legal Entity Review Specialist
HSBC Mortgage Service
01.2000 - 01.2012
Secondary School of Economics
Associate of Science from Business Economics
Tony Masa Real Estate School
Real Estate Associate