VIVICA WILLIAMS
Jacksonville
Summary
Customer Service Specialist with strong skills in prioritization and multitasking in high-pressure settings. Demonstrated ability to collaborate with teams to meet both personal and organizational goals. Expertise in resolving complex customer support issues, leading to increased customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Citibank
08.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Teacher
Creative Minds Early Learning Center
08.2021 - 02.2022
- Developed and implemented lesson plans based on curriculum objectives.
- Provided individualized instruction to meet the needs of all students.
- Maintained a safe and orderly learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Customer Support Specialist
Sista.Sista LLC
05.2017 - 08.2021
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Created detailed reports on customer feedback for management review.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Education
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FLAssociate of Arts - Psychology
Florida State College At Jacksonville
Jacksonville, FL08.2019
GED - undefined
Florida State College At Jacksonville
Jacksonville, FL10.2017
Skills
- Issue management
- Inbound and outbound communications
- Data protection
- Scheduling appointments
- Data transcription
- Data reporting
Activities and Honors
Volunteering, writing, fashion, reading
Accomplishments
- Employee of the month
Timeline
Customer Service Representative
Citibank
08.2022 - Current
Teacher
Creative Minds Early Learning Center
08.2021 - 02.2022
Customer Support Specialist
Sista.Sista LLC
05.2017 - 08.2021
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
Associate of Arts - Psychology
Florida State College At Jacksonville
GED - undefined
Florida State College At Jacksonville