Alyssa Cannon
Hughes Springs,TX
Summary
Customer-focused professional with extensive experience in service solutions and conflict resolution. Expertise in communication and problem-solving drives customer satisfaction and loyalty. Collaborative team player, adaptable to evolving needs, and committed to achieving organizational goals through efficient service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
JBS Carriers
Mount Pleasant, TX
05.2022 - Current
- Trained new team members on operational procedures and best practices in customer service.
- Coordinated communication between clients and service teams to streamline operations and enhance service quality.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Nurse Aide
Greenhill Villa Nursing Home
Mount Pleasant, TX
11.2021 - 02.2022
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Documented patient care activities accurately in electronic health records system.
- Provided compassionate support, fostering strong relationships with residents and families.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Contributed to a positive workplace culture by mentoring newly hired nurse aides and sharing best practices.
Orientation Coordinator
Pilgrims Pride JBS
Mount Pleasant, TX
09.2018 - 06.2021
- Developed and implemented orientation programs to enhance employee onboarding experience.
- Coordinated training sessions for new hires, ensuring compliance with safety standards.
- Facilitated communication between departments to streamline onboarding processes.
- Mentored junior staff, providing guidance on best practices in employee orientation.
- Evaluated program success through surveys and feedback from participants, implementing improvements based on data analysis.
- Coordinated and led group plant tours of up to 8-10 employees
Cleaning Crew Member
Amanda Cleaning Services
Marietta, TX
12.2016 - 09.2018
- Implemented efficient cleaning schedules, enhancing overall service delivery.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained floor cleaning and waxing equipment.
Education
GED -
Paul Pewitt High Schoo;
OmahaSkills
- Customer service
- Issue management
- Customer relations
- Problem resolution
- Relationship building
- De-escalation techniques
- Active listening
- Scheduling
- Meeting coordination
- Follow-up skills
- Order processing
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Computer proficiency
- Payment processing
- Logistics software
- Critical thinking
- Issue resolution
- Training facilitation
- De-escalation techniques
- TMW and EDI
Timeline
Customer Service Representative
JBS Carriers
05.2022 - Current
Nurse Aide
Greenhill Villa Nursing Home
11.2021 - 02.2022
Orientation Coordinator
Pilgrims Pride JBS
09.2018 - 06.2021
Cleaning Crew Member
Amanda Cleaning Services
12.2016 - 09.2018
GED -
Paul Pewitt High Schoo;