Iyana Gaines
Renton,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Employee
Ace Hardware
10.2019 - 06.2020
- Mixing paints/making keys, Welcoming in guests, Handling cash/POS use, open/close duties, Curbside orders, Inventory
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Front Desk Host
Dave and Buster's, Inc
07.2020 - 10.2021
- Welcoming guests/checking ID's, Handling cash, Answering phone calls/customer service, Open/closing duties, Restocking products, Team work
Employee
Dick's Drive In
11.2021 - 08.2022
- Welcoming in guests, Cash and card handling, Basic cleaning restocking, Closing/opening store, Food handling
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Patient Access Representative
Conifer Health Solutions
09.2022 - 02.2023
- Checks and verifies insurance benefits and coverage, Securing hospital documents, Checking in and discharging patients, Medical terminology
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
Asset Protection Specialist
The Home Depot
06.2023 - Current
- Keeping track of store shrink, Monitoring CCTV, Keeping track of physical security, Preventing theft
- Controlled reduction of loss inventory by protecting company assets.
- Built cross-functional relationships with business partners to reduce losses.
- Wrote reports for internal and external crime, burglary, or theft.
Education
High school diploma -
Kentridge High School
Kent, WA06.2020
Skills
- Front Desk
- Time Management
- Insurance Verification / HIPPA complaint
- Data Analysis
- Team Coordination
- Customer Support
- Loss Prevention Experience
- Risk Management
- Policy Enforcement
- Scheduling
- Verbal and Written Communication
- Strategic Planning
Certification
- Bloodborne Pathogens, 07/01/21, 07/01/22, Being able to correctly and safely handle any bodily fluids including blood.
- Driver's License, 12/01/19, 10/01/25
Timeline
Asset Protection Specialist
The Home Depot
06.2023 - Current
Patient Access Representative
Conifer Health Solutions
09.2022 - 02.2023
Employee
Dick's Drive In
11.2021 - 08.2022
Front Desk Host
Dave and Buster's, Inc
07.2020 - 10.2021
Employee
Ace Hardware
10.2019 - 06.2020
High school diploma -
Kentridge High School