Iyana Hale
DeSoto,TX
Summary
Dynamic professional with a proven track record at USXPRESS, enhancing registration efficiency and fostering positive experiences. Skilled in problem-solving and customer support, demonstrated through effective issue resolution and compassionate care. Excelled in collaborative environments, significantly improving onboarding processes and patient safety. Possesses strong verbal communication and "Order of draw" expertise.
Overview
6
6
years of professional experience
Work History
ORIENTATION SPECIALIST
USXPRESS
01.2024 - Current
- Streamlined registration processes for incoming job seekers, improving overall efficiency and satisfaction.
- Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
- Provided constructive feedback to unselected applicants, fostering positive experiences even in rejection situations.
Phlebotomy Student
North Texas Job Corps Center
09.2023 - 01.2024
- Ensured patient safety through strict adherence to infection control protocols and proper disposal of hazardous materials.
- Improved patient comfort by applying gentle venipuncture techniques and exhibiting compassionate care.
- Studied and supervised under LVN instructor’s license.
- Completed 23 gauge butterfly needle (one in hand) , venipunctures, and capillaries successfully. BLS and CPR certification.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays
Call Center Representative
ACU Calling Center
08.2019 - 08.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Communicated through fellow alumni in order to aid in donations for students in need of scholarship support.
- Considering ACU is a private school, there was no funding through state support. Advised senior high school students’ which college would be a better fit for them in order to assemble that information to those college recruiters.
Education
PHLEBOTOMY CERTIFICATE - X7D8W6P6
NORTH TEXAS JOB CORPS CENTER
McKinney, TX04-2024
High School Diploma -
DESOTO HIGH SCHOOL
DeSoto, TX05-2019
Skills
- Order of draw
- Problem-solving skills
- Customer support
- Call center customer service
- Verbal and written communication
- Resolving issues
- Collaborative mindset
Timeline
ORIENTATION SPECIALIST
USXPRESS
01.2024 - Current
Phlebotomy Student
North Texas Job Corps Center
09.2023 - 01.2024
Call Center Representative
ACU Calling Center
08.2019 - 08.2020
PHLEBOTOMY CERTIFICATE - X7D8W6P6
NORTH TEXAS JOB CORPS CENTER
High School Diploma -
DESOTO HIGH SCHOOL
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