Iyana Handy

• Communicated effectively with caseworkers regarding youth and progress updates on behavior and activity throughout shifts.
• Followed established safety procedures while on shift with youth.
• Worked with youth from diverse backgrounds who have been abused, neglected, sex trafficked, & etc. While building rapport and redirecting behaviors
• Encouraged creative expression.
• Observed each child's behavior and documented any changes or concerns.
• Developed positive relationships with youth and caseworkers by providing consistent communication about youth activity and progress.
• Used positive reinforcement and behavior modeling to instill discipline
• Prepared meals, snacks, and refreshments for youth.

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• Monitored surveillance cameras and responded to suspicious activity.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Enforced access control measures in accordance with established procedures.
• Confirmed visitor identification prior to granting entry into the building.
• Maintained accurate logs of all security related activities.
• Assisted in the development and implementation of security policies and procedures.
• Provided escorts for visitors as needed throughout the facility.
• Participated in training sessions to stay up-to-date on current security trends and best practices.
• Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
• Adhered to post orders while maintaining a visible presence around the property.

• Assisted with activities of daily living such as bathing, grooming, dressing, and meal preparation.
• Transported clients to medical appointments, errands, and social engagements.
• Observed changes in client behavior or physical condition and reported to supervisor or family members.
• Accompanied clients on walks outdoors for exercise and fresh air.
• Gave medication reminders according to prescribed instructions.
• Maintained a clean, safe environment for clients by performing light housekeeping tasks such as laundry, vacuuming, dusting.
• Assisted with mobility issues by providing assistance with walking or transferring from one place to another.
• Reported concerns to nurse supervisor to promote optimal care.

• Operated cash register efficiently and accurately, and processed customers' orders.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change, as well as at the end of the shift.
• Stocked shelves with merchandise and inventory when needed, and during downtime.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Provided excellent customer service.
• Performed other duties as assigned by management.
• Accepted cash and credit card payments, issued receipts and provided change.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Learned roles of other areas of the store to provide coverage and keep store operational.