Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Languages
Timeline
Generic

MARIA CUVELLIER

San Antonio,US

Summary

I am a dedicated and compassionate professional with many years of experience working in migrant shelter facilities. Throughout my career, I have developed a strong understanding of the unique challenges faced by migrants and have honed my skills in providing them with the necessary support and assistance. I have also demonstrated a commitment to continuous learning and improvement, consistently seeking out opportunities to expand my knowledge and skills in order to better serve my clients and myself. I am now looking to further leverage my expertise in a new role that will allow me to make a positive impact on the lives of those in need.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Youth Worker - Supplemental Caregiver

Focused Interventions, LLC
05.2025 - Current
  • Supported youth with various disabilities, including autism, ADHD, and learning differences, ensuring their unique needs were met.
  • Self-motivated, with a strong sense of personal responsibility.
  • Fostered a safe and inclusive environment by setting clear expectations and encouraging positive behavior.
  • Ensured the safety and well-being of youth in various program settings by providing direct supervision and assistance.
  • Maintained a clean and orderly living space through light housekeeping duties, with careful attention to respecting personal boundaries.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.

Shift Supervisor

Favorite Health Staffing
06.2024 - Current
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Resolved conflicts between employees to maintain positive and productive work environments.

CASE MANAGER

Favorite Staffing
02.2024 - 05.2024
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Provided leadership, guidance and support to staff members.

Catholic Charities

Endeavors Staffing
08.2023 - 11.2023
  • Connected individuals with relevant community resources and coordinated referrals.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Guided clients through transition to independent living within community.
  • Researched federal regulations governing refugee admissions policies.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with others to discuss new opportunities.

Residential Aide

Endeavors Staffing
07.2023 - 11.2023
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.
  • Ensured prompt attention to any maintenance or repair needs within residents'' living spaces, contributing to a comfortable and hazard-free environment.
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Complied with relevant regulations governing residential care facilities; participated in ongoing training opportunities to enhance professional knowledge continually.
  • Contributed positively to staff meetings by sharing insights on resident behavior trends, suggesting new strategies for addressing challenges collaboratively as a team when necessary.
  • Promoted resident independence by offering guidance and support in performing various tasks such as personal hygiene, dressing, and mobility.

TRANSPORTATION DRIVER

Endeavors
11.2021 - 03.2023
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Obtained customer signatures to complete and process paperwork.
  • Checked in with dispatch service and updated with current location.
  • Upheld high standards of professionalism and discretion when working with high-value clients
  • Informed management of daily activities by updating logs with mileage and delivery information
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
  • Delivered goods and products to customer on time and in excellent condition.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Planned routes based on knowledge of local areas, GPS information and customer preferences
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order
  • Collaborated with dispatchers to stay on top of pickups and dropoffs and adapted quickly to changing assignments
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents
  • Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Read maps and followed written and verbal geographic directions.
  • Improved route efficiency by analyzing GPS data and optimizing delivery schedules.

CASE AIDE

Endeavors Staffing
04.2021 - 10.2021
  • Working with Case Managers with Youth and assist with cases that are needed to reunify sponsors, and also to assist when new youth come in to register them in the facility
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs
  • Carried out day-to-day duties accurately and efficiently.
  • Participated in team-building activities to enhance working relationships.
  • Developed and maintained courteous and effective working relationships.
  • Collaborated with team members to achieve target results.
  • Received and processed stock into inventory management system.
  • Prepared variety of different written communications, reports and documents.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Streamlined documentation processes for improved efficiency and accuracy in case recording.

REUNIFICATION WORKER

FAMILY, Endeavors
02.2021 - 03.2021
  • I have been working with Endeavors by contract over the past years, and have worked in contracts as a Transporter, most of the time the job included; transporting youth from vehicle or plane to a facility or to reunite the youth with their sponsors.

RECREATIONAL COORDINATOR

BCFS Health And Human Services
08.2019 - 02.2020
  • Promoted to work from Youth Care Worker to Recreational Coordinator and organize field trips for Youth such as, movie theater, spiritual outings and sight seeing events
  • Planned and evaluated recreation and athletic programs with recreation director to support community
  • Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center
  • Provided technical assistance to site leader to help coordinate diverse projects.
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.
  • Transitioned participants between activities, rest periods and field trips.
  • Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs
  • Engaged participants in recreational activities and team-building exercises.
  • Tracked program spending, enrollments and attendance to produce monthly reports for program director
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Oversaw team of workers expertly supporting guests and promoting loyalty to program offerings
  • Helped staff customize plans for specific groups based on age or ability level.
  • Monitored workers for performance, professionalism and service quality.
  • Empowered workers to independently handle common issues and maintain strict safety standards
  • Coordinated supply orders, storage and distribution for program.
  • Prepared for special groups and VIP customers by implementing personalized plans with staff
  • Assigned schedules and specific tasks to workers for optimal coverage.

YOUTH CARE WORKER

BCFS/Endeavors
06.2018 - 02.2020
  • Working with Youth from other countries and assisting with their daily need that include
  • Food, Clothing, and observing their safety
  • Evaluated needs of youth and outlined measures to address.
  • Completed clear and concise documentation of youth behavior and actions.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling
  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans
  • Attended treatment team meetings to discuss youth's mental and behavioral progress.
  • Attended Handle With Care trainings to enhance staff and youth safety during physical intervention
  • Assisted in proper evacuation of youth during emergency situations such as inclement weather
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
  • Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence
  • Assessed patient behavior, moods and other responses to determine correct diagnosis

Retail Sales Associate

Platos's Closet
01.2016 - 01.2016
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.

Education

High School Diploma -

San Antonio School For Inquiry And Creativity
05.2013

Skills

  • Daily Logging
  • Vehicle Maintenance
  • Materials Transport
  • Vehicle Inspection
  • Passenger Assistance
  • Patient support
  • Email and Telephone Etiquette
  • Client Assessment
  • Documentation And Reporting
  • Organization and Multitasking
  • Positive Attitude
  • Problem-Solving
  • Relationship Building
  • Staff Management
  • Emotional awareness
  • Conflict Resolution
  • Decision-Making
  • Mandated Reporter
  • Attention to Detail
  • Teamwork and Collaboration
  • Interpersonal Skills
  • Organizational Skills
  • Written and verbal communication
  • Staff Oversight
  • Interviewing skills
  • Team building
  • Self Motivation
  • Reliability
  • Team Collaboration
  • Adaptability and Flexibility
  • Problem-solving aptitude
  • Professional boundaries
  • Multilingual Communication
  • Spanish translation

Accomplishments

  • Documented and resolved verbal arguments which led to hearing the clients reason.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

  • Bilingual Spanish Native
  • Cellphone number: 210-315-8547


Certification

  • Mandated Reporter Certificate of Completion: Department of Children and Family Services in the state of Illinois
  • CPR Certified until Year 2025
  • Trauma and Trauma-Informed Care: An Introductory Training Provided by DFPS
  • Human Trafficking Foundation Support for Child Watch Support Coordinators
  • CAREGIVERS Preventing and Recognizing Sexual Abuse and Victimization of Youth in Foster Care EXT0001
  • Mandatory Reporting Community Response for Youth and Families

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Youth Worker - Supplemental Caregiver

Focused Interventions, LLC
05.2025 - Current

Shift Supervisor

Favorite Health Staffing
06.2024 - Current

CASE MANAGER

Favorite Staffing
02.2024 - 05.2024

Catholic Charities

Endeavors Staffing
08.2023 - 11.2023

Residential Aide

Endeavors Staffing
07.2023 - 11.2023

TRANSPORTATION DRIVER

Endeavors
11.2021 - 03.2023

CASE AIDE

Endeavors Staffing
04.2021 - 10.2021

REUNIFICATION WORKER

FAMILY, Endeavors
02.2021 - 03.2021

RECREATIONAL COORDINATOR

BCFS Health And Human Services
08.2019 - 02.2020

YOUTH CARE WORKER

BCFS/Endeavors
06.2018 - 02.2020

Retail Sales Associate

Platos's Closet
01.2016 - 01.2016

High School Diploma -

San Antonio School For Inquiry And Creativity

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