Iyana McGirt
Austin
Summary
Responsible and experienced team leader well-educated in customer service and operations management. Highly organized and able to quickly resolve customer service issues in a professional manner. Skilled in leading customer service teams, creating customer service strategies, and providing feedback to improve customer satisfaction.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Operations Supervisor
Home Depot
Austin
03.2023 - 02.2026
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Maintained customer satisfaction by gathering actionable insights and offering solutions.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Implemented inventory management best practices, resulting in reduced stock discrepancies and improved order fulfillment rates.
- Monitored workflow processes and identified areas for improvement, contributing to enhanced operational efficiency and reduced turnaround times.
- Managed scheduling and logistics for team projects, ensuring timely completion and alignment with overall operational goals.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Service Desk Associate
HomeDepot
Austin
07.2022 - 03.2023
- Provided exceptional customer support by troubleshooting technical issues, enhancing user satisfaction and loyalty.
- Managed high-volume incoming service requests, prioritizing tasks to meet critical deadlines and enhance service delivery.
- Delivered exceptional customer service by addressing inquiries and resolving issues, ensuring a positive shopping experience for customers.
- Processed customer transactions accurately and efficiently, minimizing wait times and improving checkout experiences.
- Assisted customers in locating products and providing knowledgeable recommendations, enhancing overall satisfaction and loyalty.
Sales Associate
Walmart
Austin
04.2021 - 05.2022
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to process sales transactions and handle payments.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
Crew Member Team Leader
Wendy's
Austin
11.2020 - 04.2021
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Implemented quality control measures to maintain food safety and ensure customer satisfaction through consistent service.
- Assigned duties to specific employees and teams according to roles and skills.
- Lubricated, cleaned or repaired machinery or equipment.
Education
S. F. Austin High School
Austin, TXSkills
- Customer relations
- Time management
- Training and coaching
- Adherence to high customer service standards
- Telephone etiquette
- Order fulfillment
- Performance monitoring
Timeline
Operations Supervisor
Home Depot
03.2023 - 02.2026
Service Desk Associate
HomeDepot
07.2022 - 03.2023
Sales Associate
Walmart
04.2021 - 05.2022
Crew Member Team Leader
Wendy's
11.2020 - 04.2021
S. F. Austin High School