Iyana Mills
Houston,TX
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Associate
Walmart
11.2023 - Current
- Enhanced team productivity by streamlining communication and implementing efficient task management systems.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Collaborated with cross-functional teams to complete projects on time and under budget.
- Developed strong relationships with clients, resulting in repeat business and increased referrals.
Insurance Specialist
Humana
12.2019 - 08.2023
- .
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Streamlined policy management by regularly updating client information and tracking policy changes.
Amazon Warehouse
Amazon
10.2021 - 12.2022
- Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
- Streamlined order fulfillment for faster turnaround times by optimizing picking and packing procedures.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Minimized product damage during shipping by securely packaging items in appropriate materials.
Home Health Aide (HHA)
Brookdale Assisted Living
03.2019 - 03.2021
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Unarmed Security Officer
Urban Pathways
01.2019 - 02.2020
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Improved response time to incidents through effective communication with team members and use of security equipment.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
Technical Support Specialist
Alorica
04.2016 - 06.2019
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Child Care Assistant
Daycare & Preschool
07.2017 - 08.2018
- Enhanced children''s emotional well-being by creating a nurturing and supportive environment.
- Promoted early literacy development by reading engaging stories and implementing age-appropriate activities.
Customer Service Specialist
shell oil compahy
03.2015 - 12.2016
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
Sales Associate/Cashier
J. C. Penney
01.2013 - 06.2014
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
GED - Home Health Aide
Lone Star College System
Spring, TXSkills
- Customer Service (5 years)
- Call center (7 years)
- Customer care (8 years)
- Medical records (3 years)
- Medical terminology (2 years)
- Medical billing (5 years)
- Insurance verification (1 year)
Certification
- Food Handler Certification
- CNA
Relocation
Houston, TX
Timeline
Team Associate
Walmart
11.2023 - Current
Amazon Warehouse
Amazon
10.2021 - 12.2022
Insurance Specialist
Humana
12.2019 - 08.2023
Home Health Aide (HHA)
Brookdale Assisted Living
03.2019 - 03.2021
Unarmed Security Officer
Urban Pathways
01.2019 - 02.2020
Child Care Assistant
Daycare & Preschool
07.2017 - 08.2018
Technical Support Specialist
Alorica
04.2016 - 06.2019
Customer Service Specialist
shell oil compahy
03.2015 - 12.2016
Sales Associate/Cashier
J. C. Penney
01.2013 - 06.2014
GED - Home Health Aide
Lone Star College System