IYANA SIGURANI
Cape Coral,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Fleet Recovery Agent
Hertz Corporation - Dollar/Thrifty Car Rentals
Estero, FL
06.2024 - Current
- Effectively use all available resources to obtain an extension or the return of an overdue vehicle, otherwise resolving overdue contracts on time within established guidelines
- Work with the field locations and security managers to resolve overdue contracts
- Work efficiently with department resources to reach overdue customers
- Effectively use all Hertz systems
- Follow area-specific guidelines and use judgment to determine the correct Hertz location for vehicle delivery
- Ensure all impound information is accurately and timely captured
- Maintain and work the Impound mailbox efficiently
- Contact the impound lot and negotiate a lower impound fee if needed
- Use judgment to reach an agreeable impound fee settlement and request purchase order approval through Oracle procurement
- Use Oracle procurement and third-party secondary tow vendor website to order the pick-up and delivery of the vehicle
- Ensure all Oracle notifications are worked within three days of receipt
- For impounded vehicles on open rental contracts, use the best judgment to determine if the impound charges should be passed to the renter
- If so, add the current costs to the rental contract
- Contact the field when necessary, to assist with the asset recovery through the entire impound process (notification, assignment, and delivery) to ensure maximum fleet utilization
- Follow up with the field and police departments on any impounded vehicles with police/legal holds for expected release dates
- Other duties/projects as assigned by supervisor and manager
Front Desk Agent
Rejuvenated Beauty
Fort Myers, FL
01.2024 - Current
- Provide exceptional customer service by greeting clients, ensuring a welcoming environment at the rejuvenated Beauty
- Coordinate appointment scheduling, for the day
- Confirming follow up appointment, for the next day
- Facilitate client onboarding by guiding them through necessary documentation, ensuring accuracy and compliance with office policies
- Manage point-of-sale transactions with proficiency, handling cash, credit, and other forms of payment during client check-out
- Organize and set follow-up appointments, contributing to customer retention and the scheduling system's effectiveness
- Maintain a clean and organized reception area, reinforcing the office's commitment to a professional and serene atmosphere
Hospitality Lead
Food & Thought
Naples, FL
10.2020 - 01.2024
- Assist manager in motivating fellow employees, keeping them engaged and working as a cohesive team
- Support the manager in developing a cohesive team, motivating, engaging, coaching, and training fellow employees
- Managed inventory control, ensuring adequate supplies were available for staff and guests while minimizing waste and costs
- Enhanced guest satisfaction by providing exceptional customer service and addressing their needs promptly
- Trained new team members on hospitality best practices, ensuring consistent service standards across the team
- Ensured compliance with safety regulations and protocols by conducting routine inspections of facilities and equipment
- Maintained detailed records of guest feedback and preferences, utilizing the data to improve service offerings and personalize future interactions
Assistant Manager
PDQ-People
07.2017 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations
- Developed strong working relationships with staff, fostering a positive work environment
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Collaborated with the management team to develop strategic plans for business growth and improvement
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets
Education
Nail Technician - Beauty
Florida Academy
Fort Myers, FL07.2020
High School Diploma -
Estero High School
Estero, FL05.2018
Skills
- Financial Report Writing
- Problem-solving skills
- Front Desk Management
- Customer Service
- Friendly, Positive Attitude
- Oral and written communications
- Teamwork and Collaboration
Timeline
Fleet Recovery Agent
Hertz Corporation - Dollar/Thrifty Car Rentals
06.2024 - Current
Front Desk Agent
Rejuvenated Beauty
01.2024 - Current
Hospitality Lead
Food & Thought
10.2020 - 01.2024
Assistant Manager
PDQ-People
07.2017 - 06.2020
Nail Technician - Beauty
Florida Academy
High School Diploma -
Estero High School