Iyana Smith
Lawrenceville,GA
Summary
Experienced professional focused on quality control and effective operations management. Strong track record in inventory management and staff scheduling, committed to delivering outstanding customer service and building lasting client relationships.
Overview
10
10
years of professional experience
Work History
Account Manager
Praxis Management Group
Sandy Springs, Georgia
11.2025 - Current
- Managed client accounts and ensured timely communication with stakeholders.
- Developed proposals and presentations for client meetings and business pitches.
- Collaborated with cross-functional teams to support client needs effectively.
Service Manager
Bonefish Grill
Snellville, Georgia
08.2024 - Current
- Managed daily restaurant operations and staff scheduling for efficient service delivery.
- Trained and supervised team members to ensure quality guest experiences.
- Oversaw inventory management to ensure adequate supply of menu items.
Retention Specialist
AT&T
Columbia, SC
06.2019 - 08.2023
- Developed personalized communication strategies for high-risk customers.
- Resolved escalated customer issues, promoting positive relationships and trust.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
Administrative Assistant
Codified Consulting
Buford, Georgia
12.2017 - 12.2018
- Managed daily office operations and maintained organized filing systems.
- Utilized scheduling software to manage appointments and optimize executive calendars.
Customer Service Representative
PNC Bank
Kalamazoo, Michigan
11.2015 - 04.2017
- Processed transactions accurately using bank software and systems.
- Educated customers on digital banking tools and resources available at PNC Bank.
- Handled high volumes of customer interactions while maintaining professionalism.
Education
High School Diploma -
Loy Norrix High School
Kalamazoo, MI06-2014
Skills
- Staff scheduling
- Inventory management
- Customer relationship management
- Training and supervision
- Quality control
- Conflict resolution
- Problem solving
- Team building
- Time management
- Customer service
- Technical support
- Compliance enforcement
- MS office
Timeline
Account Manager
Praxis Management Group
11.2025 - Current
Service Manager
Bonefish Grill
08.2024 - Current
Retention Specialist
AT&T
06.2019 - 08.2023
Administrative Assistant
Codified Consulting
12.2017 - 12.2018
Customer Service Representative
PNC Bank
11.2015 - 04.2017
High School Diploma -
Loy Norrix High School