Iyanobel Argueta
Los Angeles,CA
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
9
9
years of professional experience
Work History
Hotel Manager
Barrett Business Services Inc
04.2023 - Current
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Supervised team of [4] front desk agents and helped to resolve issues arising during shifts.
Hotel Night Auditor
Onni Group
12.2018 - 02.2023
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
Lead Guest Service Agent
The Moment Hotel
01.2016 - 12.2018
- Implemented a new reservation system that increased booking accuracy and reduced errors.
- Developed relationships with local businesses, resulting in exclusive discounts and promotions for hotel guests.
- Conducted regular staff training sessions to ensure team members were up-to-date on policies, procedures, and best practices.
- Increased overall revenue by upselling room upgrades and additional amenities to guests upon arrival.
- Supported front desk operations, providing administrative assistance as needed to maintain smooth workflow.
Night Audit Manager
Pacifica Hotels
01.2015 - 01.2016
- Improved guest satisfaction by efficiently managing night audit operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, enhancing overall guest experience.
- Maintained high levels of security by vigilantly monitoring hotel premises and promptly addressing any safety concerns.
- Developed strong relationships with local law enforcement agencies, fostering a safe environment for both guests and staff members alike.
- Identified opportunities for cost savings without compromising quality of service through careful analysis of expenses and resource allocation.
Education
Associate of Science - Physics
Glendale Career College
Glendale, CA06.2018
High school or equivalent -
Belmont High School
Los Angeles, CA01.2015
Skills
- Night Audit
- Guest Experiences
- Vendor Interaction
- Special Event Coordination
- Guest Accommodations
- Staff Training
- Guest Complaint Resolution
- Account Administration
- Safety Procedures
- Telephone Etiquette
- Outstanding Communication Skills
- Community Relations
Additional Information
- Self motivated
- Responsible
- Respectful
- Punctual
- Courage
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hotel Manager
Barrett Business Services Inc
04.2023 - Current
Hotel Night Auditor
Onni Group
12.2018 - 02.2023
Lead Guest Service Agent
The Moment Hotel
01.2016 - 12.2018
Night Audit Manager
Pacifica Hotels
01.2015 - 01.2016
Associate of Science - Physics
Glendale Career College
High school or equivalent -
Belmont High School
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