Iyaremis Benitez-Velazquez

Prose District West - 22000 Bellaire Blvd. Richmond TX 77407

Hours Per Week: 40

Salary: $20 Per Hour

• Maintain property listings and handled all tenant and prospect requests.
• Maintain properties' visual appearance and condition to attract and keep tenants.
• Direct the collection of monthly assessments, rental fees, deposits, and payment of premiums and operating expenses.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality, and service expectations.
• Collaborated with the management team to develop strategic plans for business growth and improvement.

Supervisor: Mary Martinez (9797032272)

Okay to contact this Supervisor: Yes

Prose District West - 22000 Bellaire Blvd. Richmond TX 77407

Hours Per Week: 40

Salary: $18 Per Hour

• Maintain property listings and handled all tenant and prospect requests
• Maintain properties' visual appearance and condition to attract and keep tenants
• Direct the collection of monthly assessments, rental fees, deposits, and payment of premiums and operating expenses.
• Collected, completed, and processed lease applications.
• Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
• Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.

Supervisor: Mary Martinez (9797032272)

Okay to contact this Supervisor: Yes

La Esencia Apartments - 300 N Vista Dr. Houston TX 77073

Hours Per Week: 45

Salary: $23 Per Hour

• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Houston Police Department's Blue Star Multi-Housing Program Certified (03/29/2023)
• Contract and supervise repairs and maintenance work
• Maintain property listings and handled all tenant and prospect requests
• Maintain properties' visual appearance and condition to attract and keep tenants
• Direct the collection of monthly assessments, rental fees, deposits, and payment of premiums and operating expenses.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Supervisor: Elif Kalkan (9796616713)

Okay to contact this Supervisor: Yes

WFH Position - 7457 Harwin Dr. Houston, TX 77036

Hours Per Week: 48

Salary: $18.50 Per Hour

• Formed part of a Team of Bilingual Agents at NRG Stadium to Assist the US Cost Guard with the organization and the community in scheduling vaccine appointments and answering general COVID-19 questions in Spanish, English, and Italian
• Assisted team leaders by providing status and Performance Reports with information on daily outbound calls by creating and maintaining an Excel spreadsheet
• Continued learning and maintaining an in-depth understanding of COVID-19 information provided by CDC and WHO, providing knowledgeable responses to diverse questions asked by the community
• Answered an average of 150 daily calls, scheduling COVID-19 Tests and Vaccine Appointments, De-escalating calls, and providing general COVID-19 information.
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Supervisor: Alba Carina Rios (3462197856)

Okay to contact this Supervisor: Yes

Palm Beach Estates Apartments - 16818 City View Place Houston, TX 77060

Hours per week: 60

Salary: $20.00 USD Per Hour

• Contracted and supervised repairs and maintenance work
• Brought forth an in-depth knowledge of landlord-tenant laws
• Maintained property listings and handled all client correspondence
• Maintained properties' visual appearance and condition to attract and keep tenants
• Directed the collection of monthly assessments, rental fees, deposits, and payment of premiums and operating expenses
• Ensured program compliance for HAA programs through regular file audits and property inspections.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Supervisor: Ahmet Kalkan (9793241751)

Okay to contact this Supervisor: Yes

Canfield Lakes Apartments - 13355 Northborough Dr Houston, TX 77067

Hours per week: 50

Salary: $18.00 USD Per Hour

• Contracted and supervised repairs and maintenance work
• Brought forth an in-depth knowledge of landlord-tenant laws
• Maintained property listings and handled all client correspondence
• Maintained properties' visual appearance and condition to attract and keep tenants
• Directed the collection of monthly assessments, rental fees, deposits, and payment of premiums and operating expenses
• Ensured program compliance for HAA programs through regular file audits and property inspections.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Supervisor: Tina Linares (2814372127)

Okay to contact this Supervisor: Yes