Manager, Sales and Customer Support
Juan Pablo
- Led sales team to achieve quarterly targets through effective strategy implementation.
- Developed and refined customer support processes, enhancing service delivery efficiency.
- Trained and mentored staff on product knowledge and customer engagement techniques.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.