Iyjah Rowley
Hampton,VA
Summary
Proven achiever with experience at Patient First, adept in Call Management and Teamwork and Collaboration. Streamlined call flow and administrative processes, enhancing customer satisfaction and office efficiency. Skilled in data entry and patient advocacy, significantly improved first-call resolution rates and HR operations, demonstrating a commitment to excellence and results.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Patient First
01.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to patient/caregivers while maintaining quality interactions.
Clerical Aide
Riverside Regional Medical Center
04.2021 - 12.2022
- Enhanced office efficiency by organizing files, scheduling appointments, and maintaining accurate records.
- Assisted in streamlining administrative processes for faster response times and increased productivity.
- Supported office staff with daily tasks, ensuring the smooth running of the workplace.
- Managed correspondence, including emails and phone calls, to maintain clear communication between clients and colleagues.
HR Assistant
Canon Inc.
02.2020 - 03.2021
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Increased efficiency in HR operations through regular evaluation of workflows, identifying areas for improvement or automation.
- Collaborated closely with department heads to identify key skills gaps within their teams, supporting targeted training initiatives.
Education
Associate of Applied Science - Secretarial Studies And Office Administration
Thomas Nelson Community College
Hampton, VA05.2020
Skills
- Sales closing
- Data Entry
- Account updating
- Call Management
- Patient records
- Patient advocacy initiatives
- Researching abilities
- Teamwork and Collaboration
Timeline
Clerical Aide
Riverside Regional Medical Center
04.2021 - 12.2022
Call Center Representative
Patient First
01.2021 - Current
HR Assistant
Canon Inc.
02.2020 - 03.2021
Associate of Applied Science - Secretarial Studies And Office Administration
Thomas Nelson Community College
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