Iylah Mitchell
Austin,TX
Summary
Senior undergrad student at St. Edwards University with a background in retail, hospitality, and service industry. Highly experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
1
1
year of professional experience
Work History
ASSISTANT MANAGER
Brazos Market Boutique
Wimberley, TX
06.2021 - 03.2022
- Managed a team of 3 other members
- Packaged and shipped online orders
- Managed all incoming & outgoing store inventory
- Planned store events and social media posts, Greeted all customers
- Maintained professional demeanor by staying calm when addressing upset customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. (used shoptify for all transactions and orders)
- Supervised day-to-day operations to meet performance, quality and service expectations.
HOSTESS
Jack Allen's Kitchen
Austin, TX
- Maintained friendly customer service in stressful situations
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sales Associate
Eddie Bauer
Austin, TX
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Business and Economics, Communications
ST. EDWRADS UNIVERSITY
05.2024
High School Diploma -
James Bowie Highschool
Austin, TX2019
Skills
- Customer Relationship Management
- Business Development Understanding
- Time Management
- Staff Management
- Sales and Marketing
- Money Handling
Accomplishments
- 3 year volunteer with Austin Pets Alive!
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
ASSISTANT MANAGER
Brazos Market Boutique
06.2021 - 03.2022
HOSTESS
Jack Allen's Kitchen
Sales Associate
Eddie Bauer
Business and Economics, Communications
ST. EDWRADS UNIVERSITY
High School Diploma -
James Bowie Highschool
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