Hi, I’m
Iyleen Samaniego
Caregiver - Health - Waitress - Sales - Artist
San Antonio,Texas
Summary
Dynamic and dedicated waitress with proven success at Buffalo Wild Wings, excelling in conflict resolution and cash handling. Recognized for enhancing customer satisfaction through active listening and efficient service, leading to increased referrals. Committed to maintaining high standards of food safety and dining area maintenance in fast-paced environments.
Overview
4
years of professional experience
1
Certification
Work History
Buffalo Wild Wings
Waitress
01.2021 - 02.2022
Job overview
- Texted dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Proved successful working within tight deadlines and a fast-paced environment.
Thai Hut Restaurant
Waitress
06.2023 - 07.2024
Job overview
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
Willie's Grill & Icehouse
Waitress
05.2024 - 06.2025
Job overview
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
Education
John Paul StevensSan Antonio, TX
from Biology/Psychology
01-2016
Skills
- Dining area maintenance
- Opener/Closer
- Order accuracy
- Active listening
- No Call ins - Call outs
- Food & handling safety
- Conflict resolution
- Cash handling
- Sales techniques
- Performance improvement
- Hospitality and accommodation
- Food running
Accomplishments
- Resolved text-to-pay project for customers to complete transactions at Buffalo Wild Wings
- Employee of the Month for MAY at Willie's Grill and Icehouse
Certification
Alcohol License
Food License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress
Willie's Grill & Icehouse
05.2024 - 06.2025
Waitress
Thai Hut Restaurant
06.2023 - 07.2024
Waitress
Buffalo Wild Wings
01.2021 - 02.2022
John Paul Stevens
from Biology/Psychology
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