Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Graves

Fredericksburg,VA

Summary

Assistant General Manager with 12 years of experience in the restaurant industry, including 4 years in a managerial role. Expertise in team leadership, operational optimization, and enhancing guest satisfaction. Demonstrated success in managing high-volume operations, improving staff performance, and driving revenue growth. Dedicated to cultivating a positive workplace culture while consistently delivering exceptional customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Buffalo Wild Wings
10.2021 - Current
  • Lead daily operations in a high-volume sports bar and grill, overseeing front- and back-of-house teams of 32 employees.
  • Ensure adherence to company standards in food quality, cleanliness, and guest service.
  • Manage scheduling, inventory control, vendor relations, and cost analysis to maximize efficiency.
  • Support hiring, onboarding, and performance management to build a motivated and capable staff.
  • Collaborate with the General Manager to execute marketing promotions and local community events.

Server

Buffalo Wild Wings
02.2021 - 10.2021
  • Provided exceptional service in a fast-paced, high-volume environment, ensuring guest satisfaction and repeat business.
  • Demonstrated extensive product knowledge to upsell menu items and increase average check size.
  • Assisted in training new servers and to ensure consistency in service quality.
  • Worked closely with kitchen and bar teams to ensure timely and accurate order delivery.

Lead Teacher & PM Supervisor

Minnieland
06.2019 - 06.2021
  • Led classroom activities for newborns up to to school age children (12 years old), creating an engaging, safe, and educational environment that fostered both social and cognitive development.
  • Developed and implemented lesson plans tailored to individual and group learning needs, aligning with state curriculum guidelines.
  • Coordinated and oversaw all afternoon activities and routines, ensuring the smooth transition from morning to evening care for children.
  • Communicated effectively with parents regarding children's progress, behavior, and any concerns, maintaining strong relationships with families.
  • Ensured compliance with state regulations and company policies, maintaining a safe and nurturing environment for children.

Education

Diploma -

Spotsylvania High School
Spotsylvania, VA
01.2016

Skills

  • Team Leadership & Staff Development
  • Restaurant Operations Management
  • Inventory & Cost Control
  • Customer Service Excellence
  • Scheduling & Labor Optimization
  • Conflict Resolution & Problem Solving
  • Health & Safety Compliance
  • Point-of-Sale (POS) Systems (eg, Aloha, Micros)

Certification

  • ServSafe Food Protection Manager
  • TIPS Certification

Timeline

Assistant General Manager

Buffalo Wild Wings
10.2021 - Current

Server

Buffalo Wild Wings
02.2021 - 10.2021

Lead Teacher & PM Supervisor

Minnieland
06.2019 - 06.2021

Diploma -

Spotsylvania High School

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