Iyona Portobanco
Cedar Park,TX
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, appointment management, and document preparation, ensuring smooth operational flow. Excel in communication, organization, and time management, contributing to successful team collaboration and guarantee positive patient/provider experiences in healthcare.
Overview
6
6
years of professional experience
Work History
Medical Receptionist/Administrative Clerk
Unified Women’s Healthcare
Austin, TX
02.2024 - Current
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Greeted and checked in patients, updating patient information in computer system.
- Performed clerical tasks by answering calls, taking messages, returning missed calls, arranging appointments and responding to questions or inquiries.
Customer Service Representative
Lowes Home Improvment
Austin, TX
04.2022 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services, or transferred them to the correct department.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support with excellence customer service.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
Clinical Data Entry Operator
Natera Genetic Laboratory
Austin, TX
12.2021 - 04.2022
- Inputted data into various software programs accurately and efficiently.
- Ensured compliance with relevant laws and regulations concerning the privacy and confidentiality of customer information.
Fulfillment Associate
Amazon
Pflugerville, TX
08.2021 - 12.2021
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Utilized a warehouse management system to track inventory and maintain records of shipments.
- Inspected incoming materials for quality assurance purposes.
- Unloaded/loaded incoming freight with a manual pallet jack or dock leveler.
Curbside Shopper
HEB Grocery Store
Pflugerville, TX
07.2019 - 09.2021
- Satisfied customers with quick, accurate service under tight deadlines whether on the phone or in person with excellent customer service.
- Verified that the products chosen by customers were in stock and available for pickup.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold or fresh.
Skills
- Medical Office Administration
- Data Entry
- Inbound/Outbound Calling
- Appointment Scheduling
- Microsoft Office Expertise
- Call Triaging
- Sales Customer Service
- Medical Charting
- EMR / EHR
- Adaptive Team Player
Accomplishments
- "Most Scheduled" Winner 5 months in a row after contest was first introduced in office
- Received 2 "service star" awards for exceptional customer service within 6 months of working
- Recognized and awarded for upselling 25+ credit card applications within a quarter
- Runner-Up for gaining the most positive customer surveys for 2 weeks consecutively
Timeline
Medical Receptionist/Administrative Clerk
Unified Women’s Healthcare
02.2024 - Current
Customer Service Representative
Lowes Home Improvment
04.2022 - 02.2024
Clinical Data Entry Operator
Natera Genetic Laboratory
12.2021 - 04.2022
Fulfillment Associate
Amazon
08.2021 - 12.2021
Curbside Shopper
HEB Grocery Store
07.2019 - 09.2021
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