Emily McGrath
Anna,TX
Summary
Welcoming clerical professional with four years of experience in a medical ob/gyn office setting assisting patients and teammates. Positive and upbeat attitude while greeting and interacting with patients and visitors, answering calls, verify insurance and collect payments. Accurate when entering information in EMR and keeping organized filing systems.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Unified Women’s Healthcare
05.2021 - Current
- Scheduled appointments in computer system.
- Greeted patients and visitors at front desk and engaged in pleasant conversations while managing check-in and check-out process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers within OB/GYN clinc.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Ensures all necessary demographic and financial data is obtained and accurately documented in patient EMR system.
- Ensures any pre-certification and/or authorization is obtained to meet individual payor payment authorization protocols.
- Conducts patient/guarantor interviews, explains financial responsibilities, and collection of monies due. Identifies appropriate payor source for routing revenue generated during patient visit.
Certified Chiropractic Assistant
Austin Chiropractic
09.2020 - 05.2021
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Obtained and properly documented medical health history forms, including medication information, previous trauma, symptoms and allergies.
- Document vital signs and health history for patients in clinic and hospital environments.
- Gather forms, copied insurance cards and identification to collect patient information to review patient benefits.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Executed various types of diagnostic procedures on patients ranging in age from early adolescence to elderly.
- Helped patients into proper positions for procedures and provided instructions on remaining still for duration of each radiograph and other testing data collected.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Server/Bartender
Cadillac Pizza Pub
03.2016 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Trained new floor staff and servers as needed.
Education
High School Diploma -
Mckinney High School
Mckinney, TXSkills
- Problem-Solving Skills
- Technical Support
- Cash Handling
- Sales Expertise
- Microsoft Office
- EMR Systems Proficiency
- Multi-Line Phone Systems
- Records Maintenance
- Data Entry
- Typing 60 wpm
Timeline
Front Desk Coordinator
Unified Women’s Healthcare
05.2021 - Current
Certified Chiropractic Assistant
Austin Chiropractic
09.2020 - 05.2021
Server/Bartender
Cadillac Pizza Pub
03.2016 - 08.2020
High School Diploma -
Mckinney High School
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