Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lainee Hamilton

Eastaboga

Summary

Efficient professional in healthcare documentation boasts high productivity and the capability to complete tasks swiftly while maintaining accuracy. Skilled in medical coding, electronic health records management, and data analysis. Excel in organizational, communication, and problem-solving skills, ensuring seamless workflow and compliance with healthcare regulations. Skilled Medical Biller and Coder with comprehensive experience in healthcare billing, coding procedures, insurance claims, and payment processing. Possess strong knowledge of medical terminology, ICD-10 codes, HCPCS and electronic health records. Known for high accuracy rates in coding and billing operations while ensuring compliance with industry regulations. Previous roles highlighted by improved efficiency in medical record management and enhanced revenue recovery efforts.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Coordinator

Southern Immediate Care
Heflin
05.2023 - Current
  • Train and mentor new medical receptionists, ensuring proper procedures are followed for patient intake, scheduling, and insurance verification.
  • Maintain and update training materials and resources for staff to ensure they stay current with office protocols and healthcare regulations.
  • Assist staff with any questions related to patient registration, insurance, or office procedures, providing guidance and troubleshooting issues.
  • Identify and correct errors in patient registration and insurance information to ensure accurate data is captured.
  • Track and document patient registration and insurance errors, working to resolve recurring issues, and improve accuracy.
  • Fill in at the front desk when needed, managing patient check-ins, scheduling appointments, and answering phone inquiries.

Patient Advocate Specialist

Southern
Heflin
01.2023 - Current
  • Serve as a liaison between patients, families, and healthcare providers, ensuring clear communication and understanding of medical care.
  • Help patients navigate insurance coverage, benefits, and claims, providing assistance with claims appeals when necessary.
  • Address patient concerns and complaints, working to resolve issues with care or billing in a timely manner.

Medical Biller

Southern Immediate Care
Heflin
01.2023 - Current
  • Ensure adherence to HIPAA, insurance guidelines, and healthcare regulations.
  • Analyze and appeal denied claims, ensuring proper documentation, and follow-up.
  • Communicate with patients regarding their balances, answer billing questions, and resolve discrepancies.
  • Post payments and manage outstanding accounts, ensuring timely resolution.
  • Submit clean, accurate claims to insurance companies, and follow up on any rejections or denials.
  • Verify patient insurance coverage and eligibility.
  • Assign accurate ICD-10, CPT, and HCPCS codes for diagnoses and procedures.

Patient Encounter Representative

Southern Immediate Care
Anniston
12.2021 - 12.2022
  • Greet and register patients upon arrival, ensuring accurate personal and insurance information.
  • Verify patient insurance details and ensure eligibility before appointments.
  • Answer phone calls, schedule appointments, and direct inquiries to the appropriate staff or department.
  • Enter patient information into the electronic health record (EHR) system, maintaining accurate and up-to-date records.
  • Collect copayments, manage billing inquiries, and assist with billing documentation.
  • Assist with various office duties such as managing office supplies, processing faxes, and handling mail.
  • Assist patients with forms, instructions, and general inquiries related to their care.

Education

Medical Billing And Coding Certification -

Indiana University, Purdue University Indianapolis
Indianapolis, IN
05-2024

High School Diploma -

East Limestone High School
Athens, AL
05-2017

Skills

  • Insurance verification
  • Customer service
  • Attention to detail
  • Revenue management
  • Problem solving
  • Claims processing
  • Data entry
  • Administrative skills
  • Problem-solving skills
  • Effective communication

Certification

AHIMA Certified Medical Biller and Coder (May 2024)

Timeline

Front Desk Coordinator

Southern Immediate Care
05.2023 - Current

Patient Advocate Specialist

Southern
01.2023 - Current

Medical Biller

Southern Immediate Care
01.2023 - Current

Patient Encounter Representative

Southern Immediate Care
12.2021 - 12.2022

Medical Billing And Coding Certification -

Indiana University, Purdue University Indianapolis

High School Diploma -

East Limestone High School

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Lainee Hamilton