Iyonhia Washington
Columbus,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Loan Sales Representative
Bridgeway Credit Union
12.2022 - 11.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Leasing Consultant
Bickerstaff And Parham
09.2022 - 06.2023
- Greeted clients, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information in computer system.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Assistant Manager
Shoe Show
04.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Walmart
03.2019 - 02.2022
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate Of Applied Science - Finance
Columbus Technical College
Columbus, GAAssociate Of Applied Science - Human Resources Development
Columbus Technical College
Columbus, GAHigh School Diploma -
Hardaway High School
Columbus, GA05.2018
Skills
- Team Collaboration
- Prioritization
- Interpersonal Skill
- Active Listening
- Microsoft Word
- Microsoft Excel
- Customer Relations
- Critical Thinking
- Team Leadership
- Verbal and Written Communication
- Employee Training
- Time Management
- Job Assignments
- Strategic Planning
- Negotiation
- Software Solutions
- Spreadsheet Tracking
- Customer Care
- Clerical Support
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Reservation Software
- Performance Goals
- Telephone Etiquette
- Order and Refund Processing
- Process Transactions
- Organizational Skills
Timeline
Loan Sales Representative
Bridgeway Credit Union
12.2022 - 11.2023
Leasing Consultant
Bickerstaff And Parham
09.2022 - 06.2023
Assistant Manager
Shoe Show
04.2020 - 09.2022
Customer Service Representative
Walmart
03.2019 - 02.2022
Associate Of Applied Science - Finance
Columbus Technical College
Associate Of Applied Science - Human Resources Development
Columbus Technical College
High School Diploma -
Hardaway High School
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