Melissa Taylor
1st Franklin Financial
Great Falls,SC
13
years of professional experience
Results-driven Loan Sales Representative with a proven track record in customer relations and sales closing. Expertise in upselling, product presentations, and relationship building to consistently exceed sales targets.
Dynamic professional with extensive experience in sales and customer service. Known for exceptional interpersonal communication skills and a strong ability to build lasting client relationships. Aiming to leverage expertise in driving sales growth and enhancing customer satisfaction.
Work History
Loan Sales Representative
4 Years 1 Month- Developed and maintained strong client relationships to drive sales growth.
- Executed product presentations, effectively communicating features and benefits to clients.
- Managed customer inquiries, providing accurate information and resolving issues promptly.
- Collaborated with team members to achieve monthly sales targets consistently.
Retail Supervisor
8 Years 7 Months- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Trained and mentored team members on customer service standards and product knowledge.
- Implemented inventory management practices to minimize stock discrepancies.
- Developed scheduling strategies to optimize staff coverage during peak hours.
Education
Bachelor of Science - Criminal Justice
Skills
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Sales closing
Upselling and cross selling
Product promotions
Contact follow-up
Languages
Spanish
Limited Working
ASL
Limited Working
Timeline
Loan Sales Representative
1st Franklin Financial
05.2022 - CurrentRead More
Retail Supervisor
Crossmark
09.2013 - 04.2022Read More
Western Carolina University
Bachelor of Science from Criminal Justice
Read More