Iyonnia Shaw
Lawton,OKLAHOMA
Summary
Proven track record in enhancing customer engagement and sales floor support. Skilled in shelf organization and adept at creating positive customer interactions, leading to increased sales. Excelled in safety procedures and stock replenishment, maintaining high standards of product rotation and inventory accuracy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Hardlines Team Member
Fort Sill Main Exchange
02.2022 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Participated in ongoing training programs to stay current on industry trends, products, and best practices.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Cashier/Cook
What's Poppin' Gourmet Popcorn
08.2019 - 02.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Education
High School Diploma -
Lawton High School
Lawton, OK05.2020
No Degree - Culinary Arts
Great Plains Technology Center
Lawton, OK05.2020
Skills
- Sales floor support
- Pallet Jack
- Shelf Organization
- Safety Procedures
- Product Rotation
- Stock replenishment
Timeline
Hardlines Team Member
Fort Sill Main Exchange
02.2022 - Current
Customer Service Cashier/Cook
What's Poppin' Gourmet Popcorn
08.2019 - 02.2022
High School Diploma -
Lawton High School
No Degree - Culinary Arts
Great Plains Technology Center
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