Iysa Pena
Mission,TX
Summary
I'm a committed and reliable guest service team member with a dedicated background in patient care and restaurant environments. Motivated with an engaging personality and flexible approach. I am adept at addressing the needs of my customers/patients with compassionate care and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/ShowTime Representative
HEB
Palmview/San Antonio Tx
09.2018 - Current
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
Restaurant Waitress
Herbert's Taco Hut
New Braunfels, TX
09.2020 - 06.2021
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
CNA/Phlebotomy Technician
La Joya Isd / RGV Vocational Services
La Joya, TX
12.2017 - 05.2018
- Volunteered at Retama Manor Nursing Home and assisted other Patient care Technicians (before becoming certified)
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
Bachelor of Arts - English Language And Literature
The University of Texas At San Antonio
San Antonio, TX08.2023
Skills
- Prioritization
- Conflict Resolution
- Effective Problem Solving
- Creativity
- Bilingual
- Teamwork
- Adaptability
- Patient Relationship-Building
- Emotional Intelligence
- Activity Coordination
- Relationship Management
Certification
CPR certified
Red Cross First Aid Certified
Patient Care Technician Certification
Phlebotomy Certification
E.KG Certification
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Restaurant Waitress
Herbert's Taco Hut
09.2020 - 06.2021
Cashier/ShowTime Representative
HEB
09.2018 - Current
CNA/Phlebotomy Technician
La Joya Isd / RGV Vocational Services
12.2017 - 05.2018
Bachelor of Arts - English Language And Literature
The University of Texas At San Antonio
Similar Profiles
Ashley MendezAshley Mendez
HEB Partner at HEBHEB Partner at HEB
Logan WoodLogan Wood
Personal Shopper at HEBPersonal Shopper at HEB
Jecette CastanedaJecette Castaneda
E.F.C Distribution Partner at HEBE.F.C Distribution Partner at HEB