Iza Tonelli
Texas City,TX
Summary
Adept at claims processing and fostering collaborative relationships, Enhanced efficiency by automating tasks at American National Insurance Company, significantly improving claim resolution times. Fluent in Spanish and proficient in Microsoft Office, background includes boosting customer satisfaction and streamlining data entry, showcasing ability to excel in fast-paced environments and work effectively within a team. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 11 years of experience and willingness to take on any challenge.
Overview
15
15
years of professional experience
Work History
Life Claims Technician
American National Insurance Company
03.2013 - Current
- Maintained accurate records of over 2,000 claims processed per year, ensuring compliance with company policies and industry regulations.
- Increased efficiency by automating routine tasks, enabling faster claim resolution times.
- Managed high volume of daily claims while maintaining attention to detail and superior customer service standards.
- Collaborated with team members to improve communication, resulting in a more productive work environment.
- Enhanced customer satisfaction by promptly addressing and resolving claims issues.
- Investigated claims for accuracy, verifying proper documentation to prevent fraud.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
- Investigated and processed Life insurance claims for policyholders.
Sales Associate
The Jewel Garden
07.2011 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Displayed merchandise by arranging in appealing ways to boost sales.
Concert Venue Employee
Moody Gardens Inc
06.2009 - 06.2011
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Enhanced concert-goer experience by efficiently managing ticket sales and customer inquiries.
- Handled cash transactions for ticket sales, maintaining accurate records for financial reporting purposes.
- Enhanced client satisfaction by efficiently completing errands in a timely manner.
Education
Associate of Science -
Galveston College
Galveston, TX05.2013
Associate of Arts -
Galveston College
Galveston, TX05.2013
Associate of Business Administration -
Galveston College
Galveston, TX05.2013
High School Diploma -
Ball High School
Galveston, TX05.2009
Skills
- Fluent in Spanish
- Claims analysis
- Claims Processing
- Microsoft Office
- Investigation techniques
- Teamwork and Collaboration
- Data Entry
- Skilled in Cyberlife, Passport and CM8
- Collaborative relationships
- Composing Business Correspondence
Languages
Spanish
Native or Bilingual
Timeline
Life Claims Technician
American National Insurance Company
03.2013 - Current
Sales Associate
The Jewel Garden
07.2011 - 03.2013
Concert Venue Employee
Moody Gardens Inc
06.2009 - 06.2011
Associate of Science -
Galveston College
Associate of Arts -
Galveston College
Associate of Business Administration -
Galveston College
High School Diploma -
Ball High School
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