Izaac Cevallos
Experience on custumer service
Bloomfield,NJ
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
3
3
years of professional experience
Work History
Cashier
Walgreens
Bloomfield, NJ
05.2023 - 11.2024
- Learned roles of other departments to provide coverage and keep store operational.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained work area and kept cash drawer organized.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Conducted price checks for special orders or discounts as requested by customers.
- Checked personal identifications during alcohol and tobacco sales.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered phone calls to assist customers with questions and orders.
Cashier/Manager
Food Depot Market
Newark, NJ
04.2022 - 04.2023
- Managed and trained cashiers on proper cash handling procedures.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
High School Diploma -
Colegio Bilingue Intiyan
Ecuador06-2019
Skills
- Payment Processing
- Customer Service
- Payment Collection
- Product Recommendations
- Cash Handling
- Customer Assistance
- Returns Processing
- ID Verification
- Written and Verbal Communication
- Issue Resolution
- Money Handling
- Credit and Cash Transactions
- Report Preparation
- Time Management Skills
Timeline
Cashier
Walgreens
05.2023 - 11.2024
Cashier/Manager
Food Depot Market
04.2022 - 04.2023
High School Diploma -
Colegio Bilingue Intiyan