Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Izaac Lopez

Waukegan,IL

Summary

Dynamic Service Operations Manager at All Fleet Inc. with a proven track record in operational efficiency and employee training. Enhanced ETA arrival by 15% through process optimization and developed custom software for performance reporting. Skilled in SLA management and fostering a collaborative work environment, driving team success and retention.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Operations Manager

All Fleet Inc.
06.2023 - Current
  • Increase ETA arrival by 15% by reducing time to dispatch and ensuring strict process adherence
  • Led hiring and training with an elaborate 5-day training program increasing dispatcher retention and process understanding within the first week
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Developed custom software to assist management operations and provide accurate service performance reports.
  • Streamlined company policies expanding on existing company SOPs to decrease individual interpretation and create a uniform process
  • Increased employee retention by fostering a positive work environment with open communication channels and opportunities for growth.

Systems Engineer

Woodland CCSD 50
06.2022 - 06.2023
  • Managed network virtualization enviroment through VMWare V-Sphere while ensuring strict adherence to patching SOPs
  • Conducted system performance evaluations, identifying areas for improvement and optimization.
  • Collaborated with cross-functional teams to integrate new technologies into existing systems. Including migration from Exchange (On-Prem) to Google Suite
  • Automated routine tasks using scripting languages, reducing manual effort and increasing accuracy.
  • Led asset provisioning efforts utilizing SCCM and PXE to decrease new device enrollment

Senior Service Desk Engineer

Impact Networking
08.2020 - 06.2022
  • Led troubleshooting efforts for complex technical issues, enhancing service desk response times.
  • Mentored junior engineers, fostering skill development and knowledge sharing within the team.
  • Implemented process improvements that increased overall service desk efficiency and customer satisfaction.
  • Managed ticketing system to ensure timely resolution of incidents and minimize downtime for users.
  • Leveraged Python, Javascript, and C# to develop custom scripts and programs to increase operational efficiency.

Education

Bachelor of Science - Computer Science

Full Sail University
Winter Park, FL
06-2026

Skills

  • Operational efficiency
  • Incident management
  • Workforce planning
  • ITIL framework
  • SLA management
  • Employee training and development

Certification

  • CompTIA A+ - November 2023 - December 2025
  • CompTIA Network + - November - December 2025
  • CompTIA Security + - January - 2023 - December 2025
  • CompTIA Server+ - January 2023

Timeline

Service Operations Manager

All Fleet Inc.
06.2023 - Current

Systems Engineer

Woodland CCSD 50
06.2022 - 06.2023

Senior Service Desk Engineer

Impact Networking
08.2020 - 06.2022

Bachelor of Science - Computer Science

Full Sail University

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